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MaxxyM

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2 years ago

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MaxxyM

6 Posts

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58717

May 16th, 2016 09:00

OpenManage Server Administrator "page can’t be displayed"

I'm trying to setup OMSA on Dell R805 server / W2K8R2. The challenge I'm facing is that no matter what I try OMSA web interface is failing to show the information frame, reporting "This page can’t be displayed" instead.

This is what I've tried to do so far:

  1. Added "127.0.0.1", "localhost" and to the list of trusted sites in IE.
  2. Lowered IE security permissions for the Trusted zone to permit all kind of ActiveX controls (unsigned, etc.)
  3. Ensured Active scripting is enabled (I've seen this parameter causing the same issue to another member of this forum)
  4. Tried different OMSA versions: 8.3, 8.2 and 7.4 
  5. Tried to remove OMSA using OMCleanup and reinstall
  6. Tried to use Firefox instead of IE

Nothing helps. I keep getting "This page can’t be displayed" in the internal frame of the OMSA page. Or, in case of Firefox "The page isn't redirecting properly"

I'm attaching a screenshot of the error and the Apache log.

Any help is really appreciated.

1 Attachment

  • MaxxyM

    6 Posts

    40905

    0

    Posted May 17th, 2016 10:00

    I had the BIOS version updated to the latest 4.2.1 before attempting OMSA installation.

    As for iDRAC, I don't think it can be installed on this server as R805 is pretty old 10G model. 

    Here is the output of "omreport system summary" if it helps:

    System Summary

    ------------------
    Software Profile
    ------------------
    Systems Management
    Name : Dell OpenManage Systems Management Software (64-Bit)
    Version : 8.3.0
    Description : Systems Management Software
    Contains : Apache Tomcat Webserver 8.0.28
    : Broadcom SNMP Agent 17.6.4
    : Common Storage Module 5.3.0
    : Data Engine 8.3.0
    : Hardware Application Programming Interface 8.3.0
    : Instrumentation Service 8.3.0
    : Instrumentation Service Integration Layer 8.3.0
    : Inventory Collector 16.01.200
    : OMACS 8.3.0
    : Operating System Logging 8.3.0
    : Oracle Java Runtime Environment 1.7.0_79
    : Remote Access Controller Managed Node 8.3.0
    : Server Administrator Common Framework 8.3.0
    : Server Administrator Core files 8.3.0
    : Server Administrator Instrumentation files 8.3.0
    : Server Instrumentation SNMP Module 8.3.0
    : Server Instrumentation WMI Module 8.3.0
    : Storage Management 5.3.0

    Operating System
    Name : Microsoft Windows Server 2008 R2, Standard x64 Edition
    Version : Version 6.1 (Build 7601 : Service Pack 1) (x64) Server Full Installation
    System Time : Tue May 17 12:17:38 2016
    System Bootup Time : Fri May 13 13:05:36 2016

    --------
    System
    --------
    System
    Host Name : XXXXX
    System Location : Please set the value
    Lifecycle Controller : [N/A]

    ---------------------
    Main System Chassis
    ---------------------
    Chassis Information
    Chassis Model : PowerEdge R805
    Chassis Service Tag : XXXXX
    Express Service Code : XXXXXXXXX
    Chassis Lock : Present
    Chassis Asset Tag :

    Processor 1
    Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376
    Processor Version : Model 4 Stepping 2
    Voltage : 1300 mV

    Processor 2
    Processor Brand : Quad-Core AMD Opteron(tm) Processor 2376
    Processor Version : Model 4 Stepping 2
    Voltage : 1300 mV

    Memory
    Total Installed Capacity : 4096 MB
    Memory Available to the OS : 4090 MB
    Total Maximum Capacity : 131072 MB
    Memory Array Count : 1

    Memory Array 1
    Location : System Board or Motherboard
    Use : System Memory
    Installed Capacity : 4096 MB
    Maximum Capacity : 131072 MB
    Slots Available : 16
    Slots Used : 4
    ECC Type : Multibit ECC

    Slot PCI1
    Adapter : [Not Occupied]
    Type : PCI E
    Data Bus Width : 8x or x8
    Speed : [Not Obtained, see card documentation]
    Slot Length : Long
    Voltage Supply : 3.3 Volts

    Slot PCI2
    Adapter : [Not Occupied]
    Type : PCI E
    Data Bus Width : 4x or x4
    Speed : [Not Obtained, see card documentation]
    Slot Length : Long
    Voltage Supply : 3.3 Volts

    Slot PCI3
    Adapter : [Not Occupied]
    Type : PCI E
    Data Bus Width : 8x or x8
    Speed : [Not Obtained, see card documentation]
    Slot Length : Long
    Voltage Supply : 3.3 Volts

    Slot PCI4
    Adapter : [Not Occupied]
    Type : PCI E
    Data Bus Width : 8x or x8
    Speed : [Not Obtained, see card documentation]
    Slot Length : Long
    Voltage Supply : 3.3 Volts

    BIOS Information
    Manufacturer : Dell Inc.
    Version : 4.2.1
    Release Date : 04/14/2010

    Firmware Information
    Name : Baseboard Management Controller
    Version : 2.47.00.00 (Build 0)

    --------------
    Network Data
    --------------
    Network Interface 0
    IP Address : [No Value]
    MAC Address : XX-XX-XX-XX-XX-XX

    Network Interface 1
    IP Address : 192.168.0.2
    Subnet Mask : 255.255.255.0
    Default Gateway : 192.168.0.1
    MAC Address : XX-XX-XX-XX-XX-XX

    Network Interface 2
    IP Address : [No Value]
    MAC Address : XX-XX-XX-XX-XX-XX

    Network Interface 3
    IP Address : [No Value]
    MAC Address : XX-XX-XX-XX-XX-XX

    --------------------
    Storage Enclosures
    --------------------
    Storage Enclosures
    Name : Backplane
    Service Tag : XXXXXX
    Express Service Code : XXXXXXXX

  • MaxxyM

    6 Posts

    40906

    0

    Posted May 18th, 2016 13:00

    I've tried this to no avail. Still getting "The page can't be displayed" in the internal frame.

    What logs can I check to get to the root cause?

  • MaxxyM

    6 Posts

    40906

    0

    Posted May 19th, 2016 08:00

    Robert, I followed the steps you suggested:

    • uninstall using OMCleanup,
    • reboot,
    • download and install OMSA 32bit version,
    • reboot again, 
    • open using 32-bit IE11

    Still getting the same issue.

    How can I track it via logs? The only log I found is local_access_log from Tomcat reporting the following error over and over again:

    0:0:0:0:0:0:0:1 - - [19/May/2016:10:32:41 -0400] "GET /8AB812C896E3DE44/DataArea?plugin=com.dell.oma.webplugins.FailureWebPlugin&mode=xmlerror&msg=XML%20data%20is%20not%20well-formed&log=Health&vid=8AB812C896E3DE44 HTTP/1.1" 302 35

  • MaxxyM

    6 Posts

    40906

    0

    Posted May 24th, 2016 09:00

    I had run the Deployment Toolkit and updated all my firmware to the latest. I'm definitely running BMC v2.50 - the latest one. This didn't resolve the issue.

    I have tried accessing the page from a remote server using Chrome and IE. Chrome reports "too many redirects" and IE reports "This page can't be displayed"

    Note 1: I can successfully run the CLI version of OMSA and get the meaningful results back. 

    Note 2: there is no DRAC card installed in the server. I hope this is not a pre-requisite to running OMSA.

  • MaxxyM

    6 Posts

    8277

    0

    Posted May 27th, 2016 07:00

    Yup, it booted fine and I was able to use OMSA from it. Still don't know why every OMSA installation I do from within Windows fails to show the internal frame...

  • toymanek

    3 Posts

    3633

    0

    Posted January 29th, 2020 05:00

    After couple of days of fighting with almost everything I finally figureout what caused this problem. Strangely - on the other node of our cluster OSMA worked fine and this drived me crazy.

    In my case it was simply installed old version of OMSA - We've installed 7.4.4. After reinstalling it with 9.1.0 version - everthing started to work again.

  • Dell-DylanJ

    6 Operator

    2924 Posts

    3624

    0

    Posted January 29th, 2020 07:00

    Have you tried OMSA 9.4.0, by chance? If not, any interest, or are you happy with the 7.4 release? 

     

    If you'd like to take a crack at it with me, what is the server model?

  • DeVisdude

    1 Message

    3546

    0

    Posted February 5th, 2020 05:00

    Thanks! I finally got this fixed by indeed installing 7.4 first and then upgrade it it 9.4.

    I tried numerous versions and supposed fixes, but only this worked.

     

    Model: PowerEdge R730

  • Bernardo_Morais

    1 Rookie

    1 Message

    0

    0

    Posted April 3rd, 2024 13:11

    @toymanek​ Thank you very much!

    Obviously this answer cannot come from Dell.
    Joke support service.