The watchdog timer is used to monitor the status of a component. It operates by monitoring responses. When it stops getting a heartbeat from a component that it is monitoring then the timer expires, and you receive an error in the log. When the timer expires it will initiate whatever action is set. If the operating system stops responding then the timer will expire and restart the server if it is set to perform that action.

The above error doesn't tell us why the timer expired, so you will need to review your hardware and operating system logs to find out what happened when the timer expired.

Regards,

Just prior to the error, the following events occured:

8/23/2013 11:10:06 PM

Faulting application name: dsm_sa_datamgr64.exe, version: 7.2.0.3801, time stamp: 0x50c769ae
Faulting module name: dciemp64.dll, version: 7.2.0.3999, time stamp: 0x50c77d73
Exception code: 0xc0000005
Fault offset: 0x0000000000004038
Faulting process id: 0x8e0
Faulting application start time: 0x01ce9f07bdc36762
Faulting application path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
Faulting module path: C:\Program Files\Dell\SysMgt\omsa\bin\dciemp64.dll
Report Id: acddebe1-0c6a-11e3-93f9-001018f63d67
Faulting package full name:
Faulting package-relative application ID:

Followed by...

08/23/2013 11:10:06 PM

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dsm_sa_datamgr64.exe
P2: 7.2.0.3801
P3: 50c769ae
P4: dciemp64.dll
P5: 7.2.0.3999
P6: 50c77d73
P7: c0000005
P8: 0000000000004038
P9:
P10:

Attached files:
C:\Windows\Temp\WER1075.tmp.appcompat.txt
C:\Windows\Temp\WER10D4.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER10D5.tmp.hdmp
C:\Windows\Temp\WER13C2.tmp.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dsm_sa_datamgr64_6033d1f5754645d6f47ce76327e3cf9364ed73_cab_094e147b

Analysis symbol:
Rechecking for solution: 0
Report Id: acddebe1-0c6a-11e3-93f9-001018f63d67
Report Status: 96
Hashed bucket:

And finally...

08/23/2013 11:10:08 PM

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dsm_sa_datamgr64.exe
P2: 7.2.0.3801
P3: 50c769ae
P4: dciemp64.dll
P5: 7.2.0.3999
P6: 50c77d73
P7: c0000005
P8: 0000000000004038
P9:
P10:

Attached files:
C:\Windows\Temp\WER1075.tmp.appcompat.txt
C:\Windows\Temp\WER10D4.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER10D5.tmp.hdmp
C:\Windows\Temp\WER13C2.tmp.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dsm_sa_datamgr64_6033d1f5754645d6f47ce76327e3cf9364ed73_cab_094e147b

Analysis symbol:
Rechecking for solution: 0
Report Id: acddebe1-0c6a-11e3-93f9-001018f63d67
Report Status: 4
Hashed bucket:

Does that help at all?  If not, where specifically should I be looking for logs?  I've checked the iDRAC7 and it had less data then the original message.  The above mentioned three events were located in the Windows Event Viewer.

Dell-Geoff P,

I was at one of our facilities yesterday so I went ahead and ran the latest SUU upon the server and got it caught up on all firmware and driver updates.  That did include the OpenManage Server Administrator upgrade to 7.3.0.  We'll monitor the server over the next few days and I'll report back with my findings.

Thank you,

Geoff

So far I've not seen this message return on the 1 server upgraded.  I will be upgrading a second of seven servers tomorrow.  I'll update you afterward.  Thank you for your patience while we work to get fully updated.  It should go faster after tomorrow's work.

It appears that upgrading to Dell OpenManage 7.3 has resolved this issue.  Thanks for your help!

Actually, I have the same error, but mine is brand new server loaded with OM7.3.

Any though?

-------------------------------

System Host Name: JCMS8BDC01
Event Message: The watchdog timer expired.
Date/Time: Mon Oct 14 2013 16:37:08
Severity: Critical

Detailed Description: The operating system or potentially an application failed to communicate to the baseboard management controller (BMC) within the timeout period.
Recommended Action: Check the operating system, application, hardware, and system event log for exception events. 
Message ID: ASR0000

------------------------
Windows log reads
------------------------

Faulting application name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742
Faulting module name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742
Exception code: 0xc0000005
Fault offset: 0x0000000000014c77
Faulting process id: 0x5c0
Faulting application start time: 0x01cec924561cbd3a
Faulting application path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
Faulting module path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe

I've had the same error on 4 Windows 2008 R2 PE blades with OM 7.3 after installing this month's Microsoft patches which included numerous .NET.  After the reboot the DSM SA Data Manager service does not start.  Manually starting the service works.  A second reboot the service starts on its own.

Faulting application name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742
Faulting module name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742
Exception code: 0xc0000005
Fault offset: 0x0000000000014c77
Faulting process id: 0x780
Faulting application start time: 0x01cec9552d6c3a8b
Faulting application path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
Faulting module path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
Report Id: 9040c032-3548-11e3-8a30-e0db55230842

Just installed the MS updates on R620 Win 2008 R2 with OM 7.3 and had an unexpected ASR Watchdog reboot

Faulting application name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742
Faulting module name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742
Exception code: 0xc0000005
Fault offset: 0x0000000000014c77
Faulting process id: 0x584
Faulting application start time: 0x01cec9d288eeaa00
Faulting application path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
Faulting module path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
Report Id: e3ac4279-35c5-11e3-9bd5-b8ca3af5c99a

7.3 is definitely not the solution here. Anyone any ideas?

Encountering same error from IDRAC on server R710 running VMware ESX :

Event: The watchdog timer expired.
Date/Time: Sat Jan 18 2014 10:24:31
Severity: Critical
Model: PowerEdge R710
Service Tag: F931Z4J
BIOS version: 6.3.0
Hostname: left blank intentionally 
OS Name: VMware ESXi 5.1.0 build-1065491.0 build-106549
iDrac version: 1.85