What was it that ComboFix told you it couldn't do?

Your ComboFix is running from here: c:\users\Gabrielle\Downloads\ComboFix.exe

Is that where the instructions at Bleeping Computer asked you save the program to?

Let's continue:

Download and scan each user profile with CCleaner (a good utility to keep and use regularly.):

http://www.piriform.com/ccleaner/builds

** Select to download the SLIM version.

** Because CCleaner removes everything in temp folders, if you have anything saved in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.

** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.

1. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

2. Then select the items you wish to clean up. In the Windows Tab:

• Clean all entries in the "Internet Explorer" section.
• Clean all the entries in the "Windows Explorer" section
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose. In the Applications Tab:
• Clean all in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.

3. Click the "Analyze" button. When the list of files comes up, click the "Run Cleaner" button.

4. A pop up box will appear advising this process will permanently delete files from your system.

5. Click "OK" and it will scan and clean your system.

6. Click "exit" when done. REBOOT.

Please follow these steps to remove older version Java components and update.

• Download the latest version of Java SE Runtime Environment (JRE) 6 Update 23  to your Desktop.
• You will find it here: http://majorgeeks.com/download.php?det=4648
• Click the "Download" button. Make sure you do not by accident download any of the other programs advertised on that page.
• Do not install it yet.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each of the Java versions.
  Close Add/Remove.

• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u23-windows-i586.exe to install the newest version. NOTE: As always during installations, beware of any pre-checked option to install a toolbar. If you do not want it, UNcheck it.

Delete the downloaded installation file after completing the above procedure and reboot if not prompted to do so.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.

To disable the JQS service if you don't want to use it:

* Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.

* Click Ok and reboot your computer.

Download Security Check by screen317 and save it to your Desktop: here or here

• Run Security Check
• Follow the onscreen instructions inside of the command window.
• A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!

If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.

Let me know if you are still seeing redirects after all that.

Thank you for your help.  I don't appear to have the redirect issues anymore, but if it pops up again, I will repost.

Out of all of the programs I installed as a part of this process, could you please suggest what I should keep and what I should delete, and if I should keep something, how often should I run it.  Thanks again for all of your help!  You're great. :emotion-2:

Whoops, almost forgot.  Here was that last log.

 Results of screen317's Security Check version 0.99.8 
 Windows Vista Service Pack 2 (UAC is disabled!)
 Internet Explorer 8 
``````````````````````````````
Antivirus/Firewall Check:
 Windows Firewall Enabled! 
 avast! Pro Antivirus   
 WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
 CCleaner    
 Java(TM) 6 Update 23 
 Adobe Flash Player 10.1.102.64 
Adobe Reader 8.1.2
Out of date Adobe Reader installed!
 Mozilla Firefox (3.6.13)
````````````````````````````````
Process Check: 
objlist.exe by Laurent
 Alwil Software Avast5 AvastSvc.exe 
 Alwil Software Avast5 AvastUI.exe 
``````````End of Log````````````

Before we remove our tools, please make sure that you have moved ComboFix to the correct location.  Make sure you have updated Adobe Reader.

It is important that you have the UAC enabled.

Let me know after you have done that so we can continue. Thanks.

I'm getting ready to go out of town, but I do not want to leave this issue unfinished,so I will post the remaining steps.

Please remove DDS and its logs as well as TDSS Killer and its log.

Run DiskCleanup in each user's profile.

1. Open Disk Cleanup by clicking the Start button Picture of the Start button, clicking All Programs, clicking Accessories, clicking System Tools, and then clicking Disk Cleanup.

2. In the Disk Cleanup Options dialog box, choose whether you want to clean up your own files only or all of the files on the computer. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. If the Disk Cleanup: Drive Selection dialog box appears, select the hard disk drive that you want to clean up, and then click OK.

4. Click the Disk Cleanup tab.

* Please make sure only the following are checked:

-- Downloaded Program Files

-- Temporary Internet Files

-- Recycle Bin

-- Temporary Files

5. When you finish selecting the files you want to delete, click OK, and then click Delete files to confirm the operation. Disk Cleanup proceeds to remove all unnecessary files from your computer.

Please follow these steps to remove older version Java components and update.

• Download the latest version of Java SE Runtime Environment (JRE) 6 Update 23  to your Desktop.
• You will find it here: http://majorgeeks.com/download.php?det=4648
• Click the "Download" button. Make sure you do not by accident download any of the other programs advertised on that page.
• Do not install it yet.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each of the Java versions.
  Close Add/Remove.

• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u23-windows-i586.exe to install the newest version. NOTE: As always during installations, beware of any pre-checked option to install a toolbar. If you do not want it, UNcheck it.

Delete the downloaded installation file after completing the above procedure and reboot if not prompted to do so.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.

To disable the JQS service if you don't want to use it:

* Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.

* Click Ok and reboot your computer.

Now for ComboFix that is still on your Desktop..........

* Click Start then Run
Copy and paste next command in the field:

ComboFix /Uninstall

Make sure there's a space between Combofix and / Then hit enter.

This will remove ComboFix, run some cleanup procedures, and flush System Restore, thus creating a clean Restore Point.

Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

If you have used Malwarebytes' Anti-Malware as part of your cleaning procedures, keep it updated and use it to scan every so often for malware, or upgrade to the paid version for realtime scanning and auto updating.

The following suggestions are general prevention and are not customized for your computer. You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

1. Visit Microsoft Update: Make sure that you have all the Critical Updates recommended for your operating system, Office, and IE. The first defense against infection is a properly patched OS from Microsoft Update at update.microsoft.com. More info HERE.

2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.. Run a complete system scan with your anti-virus at least once a week...preferably in Safe mode.
If your anti-virus program is a paid/licensed version that is about to expire, you can consider removing it and using a free one such as:
Microsoft Security Essentials
AntiVir Personal Edition Classic
Avast! Home Edition

If you prefer not to use the Windows Firewall, there are several of the freeware Firewalls available on the public domain.

Please see this list for anti-virus, firewalls, and other FREE SECURITY SOFTWARE. If you want to reinstall Spybot, go ahead.

3. Using an alternate browser can reduce your chance of certain infections installing themselves. You might consider installing Mozilla / Firefox.
http://www.mozilla.com/en-US/

4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

5. Keep your software updated...make it easier on yourself and install the free security tool Secunia PSI .

6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

7. Web Of Trust , uses colored alerts to warn about risky websites warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

• Red for Warning = STOP
• Yellow for Use Caution
• Green for Safe
• Grey for Unknown

There is a Web Of Trust version for Firefox as well.

8. If you still wish to use Internet Explorer, please make sure you install SpywareBlaster:  http://www.javacoolsoftware.com/spywareblaster.html
It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:http://www.bleepingcomputer.com/forums/tutorial49.html
Periodically check for updates.

9. You might want to install Winpatrol. Winpatrol is heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features here.  You can download a free copy of Winpatrol or use the Plus version for more features.
You can read Winpatrol's FAQ if you run into problems.

10. Many of us in the online security community have tried and tested programs to determine their abilities. Please remember that there is no guarantee regarding computer security. However, the available software, combined with the rest of these recommendations will contribute to helping your system running safely.

Here are some helpful articles:
How did I get infected?  HERE

  I'm not pulling your leg, honest?
by Sandi Hardmeier  HERE

11. If you use Social Media (Facebook, Twitter, etc.) you can stay informed at SpywareHammer's Forum for Social Media Security

12. Check to be sure that you are not one of those people who is using a dangerously easy-to-guess password at websites requiring passwords. There is a good how-to video HERE.


Happy and Safe Surfing!

Just wanted to let you know that I followed your instructions for the previous two posts.  Thank you so much for all of your help, and have a safe trip!  :emotion-1:

You're most welcome. :emotion-1: Glad we were able to help.

NOTE: The issue has been resolved, so this thread is now closed. Everyone else who is having a similar issue, please begin a New Message at the top of the forum.