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virus programs don't work
i had all kinds of anti-viruse, spyware, pop-up, adware, etc.-blockers running and i still got hit with viruses and a trojan horse all at once!
they have disabled all of my protection software ... they won't let me re-install them, either
i got a couple to run by renaming them but they only removed some of the problems and then they re-appeared
any ideas?
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i am about to re-format my Dell Inspiron 9300 laptop that has no floppy drive ... how do i format the drive with a floppy startup disk?
i went to a DOS prompt but it won't let me run FORMAT as Windows is still running
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i thought that i was careful but not enough!!!
thanks,
Shivs
shivs,
some viruses/trojans [notably vundo and smitfraud/zlob] just seem to have a way of getting through lots of protection. it's unfortunate, but a "fact" of computer life.
by the way, you mentioned having spyware & adware protection. depending on what programs you're referring to, be advised that many such [free] programs only offer "on demand scanners" --- which simply try to clean-up a problem after the machine has already gotten infected. On-demand scanners do NOT prevent a machine from getting infected in the first place: for prevention, you have to be sure you have resident (real-time) anti-malware programs running.
zeushed:
not knowing your particular situation/details, one possibility is that Norton was guilty of a major "false positive" detection, which quarantined some critical/essential system file. Have you checked the quarantine area to see what it quarantined as a result of your sunday scan?
shivs & zeushed:
Preliminary note: When attempting the following directions, if you can't access the internet or perform the indicated download of HiJackThis (HJT) on your "infected" machine, you should download it onto another "good" machine (a friend's, or one at work?), then transfer it via floppy (it's a tiny file) [or memory stick, or CD-R/W] to the infected machine, run the installer (and then) program files on the infected machine, and finally transfer the generated log over to the good machine, to post your log online.Download the latest version of Trend Micro's HiJackThis (HJT) [version 2.0.2] installer fromSave it to your Desktop.Double-click on the HJTInstall.exe file you just downloaded, and click on the Install button, to install HJT in the suggested/default folder,C:\Program Files\Trend Micro\HijackThis( As part of the installation, a shortcut to the HJT program will be placed on your Desktop, and another shortcut in your START menu [for easy-access to using HJT in the future ---you only need to run the program again, but not the installer ] ).After installation, HJT will automatically open and start running.[If this is your first time running HJT, please read and accept the EULA (End-User License Agreement)]Click on Do a System Scan and Save a LogFileThis will automatically open NotePad
Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy
Then go to the forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:
http://forums.us.dell.com/supportforums/board?board.id=si_hijack
Be sure to include a detailed description of any problems/errors/warnings you are encountering.
Also, please indicate the steps you've already taken, if any, in terms of running anti-malware scanners or malware removal tools.
When you submit your HJT log, please make sure the box under your text which shows "Automatically convert carriage returns to HTML line breaks" is checked, or your log may not format correctly... it should consist of separate/readable lines, not one large "jumble".Hopefully, one of the HJT experts will get to it as quickly as possible.
WARNING: HiJack This is a VERY POWERFUL tool. While it's completely safe for you to download, generate, and post your log (as described above), you should *NOT* attempt to do anything else (in particular, do NOT use it to delete/fix any entries) until you are advised to do so by a forum expert!! Improper use of this tool can severely damage your system.
zeushed
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Posted February 10th, 2008 20:00