Use these to remove Malware (Virus, Spyware and Adware).

First :-
Spybot S&D and Ad-aware using the settings and links provided
Here

Failing those solving your problems a post of a hijackthis log for the experts to advise.
HijackThis From Here
or one of these other links:-
http://www.merijn.org/files/hijackthis.zip
http://www.aluriasoftware.com/tools/hijackthis.zip
http://mjc1.com/mirror/hjt/

Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT. Unzip HijackThis into this folder. (See this link for graphical instructions)
Then run, scan, save log, then in notepad copy the FULL log by copy and paste as a reply to this post and an expert with HijackThis Knowldge, will have a go at giving advice. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste
Please note the list of experts names below, very few forum regulars here have had this training.

DO NOT FIX ANYTHING WITH HIJACKTHIS WITHOUT EXPERT ADVICE, most of what it finds you need for normal MS Windows tasks.

Known Spyware HijackThis fighters in DellTalk - If you are, and are not on the list please PM Me.

TomCoyote (of http://tomcoyote.org/forums/index.php fame)
YoKenny (Expert at TomCoyotes, Trusted Advisor Spywareinfo)
baskar1234 (Teaching Assistant at TomCoyotes, Trusted Advisor Spywareinfo)
ChrisRLG (Classroom Coordinator at TomCoyotes, Trusted Advisor Spywareinfo)
Tuxedo Jack (Teaching Assistant at TomCoyotes, Trusted Advisor Spywareinfo)
Yellowhammer (Trusted Advisor at Net-Integration, First Responder at Computer Cops)
tashi (Teaching Assistant at TomCoyotes, Trusted Advisor Spywareinfo)
therock247uk (In Training at TomCoyotes and Spywareinfo)
irelynmisses (In Training at TomCoyotes and Spywareinfo)
Texruss (Spyware Fighter at Wildersecurity, In Training at TomCoyotes)
PGPhantom (Trusted Advisor at Spywareinfo)

You could also go to one of the more specalist forums where more experts will be able to help.
http://tomcoyote.com/forums/index.php
http://forums.spywareinfo.com/index.php
http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi (Home of Spybot S&D)
http://boards.cexx.org/index.php
http://www.wilderssecurity.com/index.php
Do read the sites FAQ before posting, and advise your problem and what steps you have already done to try to cure your problem.

I, and the other hijack experts mentioned above, are in all those sites (and more) with the same login names. You might get one of us at those sites also to anwser your log, but other experts will also be available.

Logfile of HijackThis v1.97.7
Scan saved at 5:45:17 PM, on 5/15/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\documents and settings\billy\local settings\temp\hF2.exe
C:\WINDOWS\System32\DSentry.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\documents and settings\billy\local settings\temp\CzzXr7Z.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\IEHost.exe
C:\WINDOWS\System32\rtisel.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\WINDOWS\System32\rtisel.exe
C:\WINDOWS\System32\RunDLL32.exe
C:\PROGRA~1\AIM\aim.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\WINDOWS\System32\msiexec.exe
C:\Documents and Settings\Gail\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\gpi.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
O4 - HKLM\..\Run: [hF2] C:\documents and settings\billy\local settings\temp\hF2.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [CzzXr7Z] C:\documents and settings\billy\local settings\temp\CzzXr7Z.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Bakra] C:\WINDOWS\System32\IEHost.exe
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKLM\..\Run: [AutoLoaderps321IbXMJXd] "C:\WINDOWS\System32\rtisel.exe"  /PC="AM.WILD"  /HideUninstall
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [pFsk36e] rtisel.exe
O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\System32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix: c:\searchpage.html?page=
O13 - Mosaic Prefix: c:\searchpage.html?page=
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {10000000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\MAIN.MHT!http://d.dialer2004.com//paxan/main.chm::/load.exe
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5C30041B-EFEC-4A83-898B-AEC43217AD32}: NameServer = 205.188.146.146

I hope I did this correctly..first time

I had already ran spybot and adware which improved things somewhat like the speed of computer.

As I said earlier I only learned about spyware a couple of days ago and I did install and run spybot and ad aware. The first tiem I ran spybot it found and cleaned over 100 problems. I uninstalled Kazaa which I believe was the cause of the spyware (problems seemed to coincide with my daughters downliading songs) However I still have problems with spyware and popups, I ran spybot again this am and it found 12 problems. Is it common to have spyware everyday and have to run spybot everyday??

ANyone see anything on the hijack log I posted? Still getting the windows installer box popping up.

Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Unzip HijackThis into this folder. When you run HijackThis from this folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary. Please delete the old copy (including the zip copy) so it can't be used.
======================
Check these in hijackthis, AND WITH ALL OTHER WINDOWS CLOSED, fix checked.

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\gpi.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Bakra] C:\WINDOWS\System32\IEHost.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix: c:\searchpage.html?page=
O13 - Mosaic Prefix: c:\searchpage.html?page=
O16 - DPF: {10000000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\MAIN.MHT!http://d.dialer2004.com//paxan/main.chm::/load.exe

The following have randomly named file names, and as such are normally malware, UNLESS you know what they are, and they are from a safe source, please check for removal.

O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
O4 - HKLM\..\Run: [hF2] C:\documents and settings\billy\local settings\temp\hF2.exe
O4 - HKLM\..\Run: [CzzXr7Z] C:\documents and settings\billy\local settings\temp\CzzXr7Z.exe
O4 - HKLM\..\Run: [AutoLoaderps321IbXMJXd] "C:\WINDOWS\System32\rtisel.exe"  /PC="AM.WILD"  /HideUninstall
O4 - HKLM\..\Run: [pFsk36e] rtisel.exe

The following activeX controls will reinstall when(and if) you revisit that website, UNLESS you know they are from a safe source, check to remove.

O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab

Then Reboot to safe mode (F8 on boot) and delete the following files/folders:-
NOTE: To avoid the risk of any of the above not being found due to them having the 'Hidden' attribute, first make sure that in Folder Options > View hidden and operating system files are set to show:
How to Show Hidden/System Files : http://www.xtra.co.nz/help/0,,4155-1916458,00.html

Folder > C:\WINDOWS\System32\P2P Networking\
Folder > C:\Program Files\Viewpoint\
File > > C:\WINDOWS\System32\IEHost.exe
Folder > C:\Program Files\AutoUpdate\
And these if checked above
File > > C:\WINDOWS\System32\idctup20.exe
File > > C:\documents and settings\billy\local settings\temp\hF2.exe
File > > C:\documents and settings\billy\local settings\temp\CzzXr7Z.exe
File > > C:\WINDOWS\System32\rtisel.exe

Then Reboot and post a fresh log for me to check.

I was able to "fix checked" on the hijack log but you lost me on the "reboot to safe mode" and deleting the files and folders. I was able to unhide the folders but I don't know how to find the folders you say to delete such as the sysytem P2P networking etc. Can you give me step by step instructions?

Thanks for all your help so far.

I will try.

Right click on the start button, explore.

That will open 'Windows Explorer' - This is the file manager system for windows.

It has two 'panes' in the window - the left showing the drives & folder, the right showing the files (or subfolders) in the current active folder from the left pane.

Find in the left pane the folder you have the file in (click to select it), then in the right pane find the file you wish to delete (or copy or anything else).

Right click the file, and choose delete from the little menu. That should delete the file.

Repeat untill all those that you need to delete are done.

If you need to delete a folder do the same but right click on the folder (in left or right pane) and choose delete.

============

Please post back with a new hijackthis log, after a reboot.

Message Edited by ChrisRLG on 05-17-2004 01:59 PM

I think I was able to so what you said to do. I have run spybot several times since Friday and after finding and fixing over 100 problems the first time I ran it it stil continues to find a few problems every time I run it. Here is the new HJT log

Logfile of HijackThis v1.97.7

Scan saved at 9:03:47 PM, on 5/17/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe

C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\wanmpsvc.exe

C:\Program Files\Common Files\Dell\EUSW\Support.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe

C:\WINDOWS\System32\DSentry.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Dell\AccessDirect\dadapp.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\System32\ntholder.exe

C:\WINDOWS\System32\ctfmon.exe

C:\WINDOWS\System32\RunDLL32.exe

C:\PROGRA~1\AIM\aim.exe

C:\Program Files\America Online 9.0\aoltray.exe

C:\Program Files\Dell\AccessDirect\DadTray.exe

C:\WINDOWS\System32\wbem\wmiapsrv.exe

C:\WINDOWS\System32\msiexec.exe

C:\Program Files\America Online 9.0\waol.exe

C:\Program Files\America Online 9.0\shellmon.exe

C:\Program Files\America Online 9.0\aolwbspd.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Documents and Settings\Gail\Local Settings\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dell4me.com/myway

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: (no name) - {93E32CF3-3D08-4163-A889-08D326EECEC6} - C:\WINDOWS\System32\dge.dll

O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll

O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe

O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s

O4 - HKLM\..\Run: [pFsk36e] ntholder.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\System32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl

O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe

O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Research (HKLM)

O9 - Extra button: AIM (HKLM)

O9 - Extra button: Real.com (HKLM)

O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll

O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/7d90ae05585062/housecall.antivirus.com/housecall/xscan53.cab

O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{5C30041B-EFEC-4A83-898B-AEC43217AD32}: NameServer = 205.188.146.146

 

Thankd for your time, effort and knowledge.

Hi...Chris is in England and I'm the night shift here. *;-)

First...please relocate your hijackthis.exe file to a safe folder:

FAQ's 2,3,4 at http://www.russelltexas.com/spywareinfo/faqhijackthis.htm

Run Hijackthis in new folder C:\HJT, scan and check the following line entries:

C:\WINDOWS\System32\ntholder.exe
Comments: hostile file

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dge.dll/sp.html (obfuscated)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
Comments: Tough new CWS variant...we will probably need to followup later with new fix mentioned by Chris today. Check it for now...it will almost certainly return.

O2 - BHO: (no name) - {93E32CF3-3D08-4163-A889-08D326EECEC6} - C:\WINDOWS\System32\dge.dll

O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
Comments: My Way Speedbar malware

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
Comments: don't check this one, but look at this page for comments about the intrusive nature of this component.

O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
Comments: Kazaa plug-in...not needed to load automatically

O4 - HKLM\..\Run: [pFsk36e] ntholder.exe
Comments: hostile file

With no other windows open except for Hijackthis, click on fix checked button.

Next: Reboot to SAFE MODE and Show HIDDEN FILES and folders

FAQ 8 and 9 on this page: http://www.russelltexas.com/spywareinfo/faqhijackthis.htm

Open Windows Explorer: type the word explorer at Start/Run box and click OK:

Drill on down and delete the following files and/or folders (look carefully, but some may not be present):

C:\WINDOWS\System32\ntholder.exe   file
C:\WINDOWS\System32\dge.dll             file

C:\Program Files\MyWay         folder and all subcontents


Reboot in normal mode Windows and run Disk Cleaner: type cleanmgr at Start/Run. Scan all hard drives and check all categories at the end and click OK.

Besides Spybot I would suggest you run Adaware as it catches things not detected by Spybot and will help clean up debris from the MyWay Speedbar.

Chris has posted an excellent tutorial by dgosling on how to run Spybot S&D and also how to enable customized deep scanning functions for Adaware. Once you set these options they will be retained for future scans by Adaware.

Follow the directions in this detailed guide for Spybot and Adaware...go slow on the directions for the custom setup of Adaware:

http://www.cjwd.demon.co.uk/spybot-adaware.html

Browse a bit and run a fresh Hijackthis log and post it here for us to look at. Report any issues or comments.

After the final all clear is given by us you should flush your Restore Points for XP. That means disabling the Restore Point, rebooting to flush it, then re-enabling a new Restore Point. The reason why we need to do this is to purge the bad files hidden in System Restore which can't be cleaned by your antivirus programs.

See FAQ 12 here: http://www.russelltexas.com/spywareinfo/faqhijackthis.htm

All the best,

Texruss

If you can't get Hijackthis by download, click on my name above the Duck icon on the left of this page - and use the email link to send an email to me - I will reply with a copy of the file for your use.

I did what you said...I think. However when I tried to download HJT I got bombarded with numereous spyware popups to the point where my computer froze and I had to reboot. The same thing happened when I went back and tried to look at the link you sent with "the new fix by Chris". So I rebooted again and ran Spybot s & D and Adawae both of which found numerous problems which were fixed. AFter that, feeling totally dejected, demoralized and totally teed off I went to bed. I am now at work, will try to send a HJT log when I get home. It is pretty bad when you would rather be at work than at home messing with the computer.

It did occur to me tho that the spectrum of people in this world range from those that develop things like spyware on one end (the lowest of the low)to those people like you, Chris and the others who spend their time trying to help poor clueless people like myself. Thanks.