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roy_soumya

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17 years ago

R

roy_soumya

38 Posts

0

795

July 15th, 2009 15:00

Windows problems

Please could anyone help. All day today my PC has been freezing a few minutes after startup. Sometimes, I strike it lucky and it stays on for a lot longer, but 8 times out of 10 it just freezes and I have to turn the PC off by holding the power button in.
I tried running a McAfee Virus scan and it kept closing, saying McAfee VirusScan - On Demand Scan has encountered a problem and needs to close. We are sorry for the inconvenience. The error signature stated: szAppName : mcods.exe szAppVer : 13.3.127.0 szModName : mvsscan.dll
szModVer : 13.3.130.0 offset : 00019fc0
Tried to use system restore and not even that works (I keep clicking next and nothing happens, it's as if i haven't clicked anything!).

Then I downloaded Malwarebytes' Anti-Malware. It installed but not running after install. I tried with changing the extension .exe also.

Then I downloaded Microsoft® Windows® Malicious Software Removal Tool. It is not even installing. I tried with changing the extension .exe also.

When I scan again with Mcafee, it finds 1 infection and removes but if I run the scan again it picks up the same virus. It is some 'HOOK' named virus.

Now I lost my restore points also. I can't even create restore points.

I do office work in my laptop. Please help me.

Thanks.

Roy

 

 

  • roy_soumya

    38 Posts

    373

    0

    Posted July 16th, 2009 00:00

    Hi,

    Any help on this?

    Thanks.

    Roy

  • Bugbatter

    4 Apprentice

    •

    20487 Posts

    373

    0

    Posted July 16th, 2009 17:00

    Welcome :emotion-1:

    I'm sorry we could not get to your problem sooner. Thank you for waiting patiently. Just so you do not have to wait longer, I suggest posting a HijackThis log at SpywareHammer.There are instructions HERE for posting at SpywareHammer. The site has many Microsoft MVP's on staff and helpers there may be able to assist you sooner than we can here.

    Additional forums that offer malware removal can be found at this link in the recommended sites section on the left side of this page: http://hjt-data.trendmicro.com/hjt/analyzethis/index.php

    Be sure to read  posting instructions at the top of the forum where you decide to post your log. Please post at only ONE forum so you do not tie up two or more helpers working on the same issue. Thank you for your patience and understanding.