‎Windows update fail error code: 80072EFE

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BS709

updated

15 years ago

BS709

12 Posts

3862

May 13th, 2011 03:00

Windows update fail error code: 80072EFE

Dear Dell Community Support,

I have been having this problem for over 3 weeks now with my windows update. I'm pretty sure it's a malware infection. I tried downloading a software and it turned out to be a bug. I've tried everything except for formatting my laptop- which is my last resource. I have followed the step mentioned by you in earlier posts about downloading DDS and letting it run a scan. Here are the log files from the scan

DDS

DDS (Ver_11-03-05.01) - NTFSx86

Run by Baradwaj at 10:37:29.34 on 13/05/2011

Internet Explorer: 9.0.8112.16421

Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.44.1033.18.3032.1732 [GMT 1:00]

AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}

SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\PROGRA~1\AVG\AVG10\avgchsvx.exe

C:\PROGRA~1\AVG\AVG10\avgrsx.exe

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\STacSV.exe

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\WLTRYSVC.EXE

C:\Windows\System32\bcmwltry.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\taskeng.exe

C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe

C:\Program Files\AVG\AVG10\avgwdsvc.exe

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\Explorer.EXE

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\DellTPad\Apoint.exe

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\Windows\System32\WLTRAY.EXE

C:\Program Files\IDT\WDM\sttray.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Windows\system32\WUDFHost.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\Program Files\AVG\AVG10\avgemcx.exe

C:\Program Files\AVG\AVG10\avgtray.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\mobsync.exe

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\DellTPad\HidFind.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe