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Go to SolutionVNXe3200 Upgrade failure
I have updated a vnxe3200 from version 3.1.8.9809862 to version 3.1.10.9946299.
At the end of the process the update fails with the error: UPGRADE_TASK_esrs3_migrate
Now I can't do any more operations on the machine
How can I proceed?
Can I go back?
The machine in question is out of support and used for training only
Thank you Josh
The problem is that I have no more support contract on this machine
I tried to move the two files as specificated in your document but are owned by root, and I'm unable to do.
I have found this: https://www.dell.com/support/manuals/it-it/powerstore/pwrstr-ssg/gain-root-privileges-svcserviceshell?guid=guid-771fb566-5ac2-445a-b539-9751139527fa&lang=en-us
I need support contract to receive this activation code?
Best regards
DELL-Josh Cr
Community Manager
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Posted February 24th, 2022 09:00
Yes, unfortunately only phone support has access to the tool to generate the code.
DELL-Josh Cr
Community Manager
•
9694 Posts
•
43679 Points
711
0
Posted February 23rd, 2022 11:00
Hi,
https://dell.to/3vcsHjm you will probably need to call support.