UNSOLVED
AB
Anhad Bawa
6 Posts
0
2614
December 17th, 2020 10:00
Audio Drivers
Hey I am using vostro 3491 which was purchased just 2 to 3 months back within one month of usage I realized
that there are some issues with Sound department- Audio jack was not picking up any headphones, Bluetooth headphones were also troubling a lot , but as my device was warranted so I decided to contact dell support and Microsoft Support for the same- And literally 1 month has passed on and it is me only who got the issue... They made me do everything ranging from sfc scans to reset or reinstall of windows, but all in vain. Actually problem was with Realtek HD Audio driver dated 17 Nov , size- 590mb approx. This driver fixed the issue with audio jack but gave out a more big one- what this did is it lets generate Multiple Listings of same device that were clearly visible - when you check hidden devices under view- menu in Device Manager. And only one technician was able to point out this, But he also couldn't provide me a solution. This multiple files used to deteriorate my sound experience. But now after a reinstall I made every update to my pc very carefully. So again I encountered problem with audio jack so when I updated the dell recommended Realtek driver - multiple files issue started again... This is how I the discovered it... Now all I want is a bug free driver from dell which can solve the issue
Dell Support and other techies I request you all to look into the issue and do the needful
PF attachments for the better understanding
2101
1
Posted December 24th, 2020 12:00
If Roll Back option is greyed out, expand Realtek High Definition Audio Driver in your Dell Product Support page, view Older Versions and Important information, hopefully this will help.
Support Vostro 3491
2104
1
Posted December 24th, 2020 12:00
" So again I encountered problem with audio jack so when I updated the dell recommended Realtek driver - multiple files issue started again..."
-------------------------------
Expand 'Sound, Video and Game Controllers' in device manager, right click Realtek driver, select Properties, click on Driver and then Roll back driver. Hopefully this fix the problem.
If the above step doesn't fix the problem, check Realtek com for a updated driver for the computer:
2072
0
Posted December 26th, 2020 21:00
Thanks for your reply sir
but roll back is greyed out
I couldn't find suitable one on the realtek website
2071
0
Posted December 26th, 2020 21:00
sir OLDER VERSION was also not helpful- audio jack was not working
2026
1
Posted December 28th, 2020 07:00
Anhad Bawa
It's probably best to reinstall windows 10....
Download Windows 10 (microsoft.com)
After installing windows, reinstall drivers in the correct order - see link below):
How to Install Dell Drivers in the Correct Order | Dell US
Thanks for the update.....
How to Troubleshoot Audio or Sound Playback Issues | Dell US
2006
0
Posted December 29th, 2020 20:00
thanks for your reply sir
I got the thing - it was issue with Maxx audio pro
and bluetooth issue was with - Qualcomm wireless and bluetooth driver
-- Qualcomm-QCA61x4A-QCA9377-Wi-Fi-and-Bluetooth-Driver_CCXT7_WIN_12.0.0.953_A39_06.EXE
I request you people and dell support to look into this driver
this is causing malfunctioning in bluetooth radio status
after restoring to previous drivers my pc is working fine.
2005
0
Posted December 29th, 2020 21:00
Hi, we would like to note a down a few more details from you to pass this back to the right teams for review. Could you please direct message us?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice1982
1
Posted December 30th, 2020 10:00
" after restoring to previous drivers my pc is working fine".
---------------------------------------
Good to know your computer is working fine now. And I am glad to know Dell Cares is taking notes of the problem.
Thanks for the update.
376
1
Posted January 1st, 2021 01:00
thanks to you sir
Anhad Bawa
6 Posts
2114
0
Posted December 24th, 2020 03:00
The issue is not solved yet -- audio driver is not perfect -- it is causing again malfunctioning in audio jack
I request dell people to release a bug free audio driver again