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Kurisenshi
3 Posts
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2999
July 1st, 2019 12:00
Is this seal genuine?
Hello, today I received my brand new laptop, a Dell Vostro 3580. I am not sure if it is originally sealed or not though and I am afraid it is opened before, used or refurbished.
Is that a typical seal for Dell laptops? Wherever I searched, I didn't see this bad-applied seal tape on other laptops...
Mary G
6 Operator
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20095 Posts
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Posted July 1st, 2019 15:00
Did you buy it from Dell or another retailer or private seller? Contact Dell for order info and help--
https://www.dell.com/support/contents/us/en/04/category/esupport-order-support
We can't see the photos until they are approved by moderators.
Keep all the paperwork from the delivery service and from Dell. Does it feel like it has a laptop inside? You have to open it eventually to see if it is damaged or missing. Document everything. It probably is fine just mishandled. Dell packs its shipment very carefully.
https://www.dell.com/support/contents/us/en/19/article/esupport-order-support/problem-with-order