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No input devices found (microphone)
After latest Windows 10 update (https://support.microsoft.com/en-us/topic/may-11-2021-kb5003173-os-builds-19041-985-19042-985-and-19043-985-2824ace2-eabe-4c3c-8a49-06e249f52527) I cannot see any input devices.
Microsoft Windows 10 Pro (x64) v10.0.19042
Dell Update tool reports: Audio driver is "Realtek(R) Audio 6.0.8984.1" but I also see "Realtek(R) Audio 6.0.9147.1" in Programs and Features.
When I download and install "Realtek-High-Definition-Audio-Driver_6CCVY_WIN_6.0.9147.1_A18.EXE" Windows cannot start (no boot issue but OS doesn't start, I've waited 30 minutes) hence I had to reset my PC to before Windows update, then microphone was there.
Then I've updated the Realtek driver again and have the same issue, OS doesn't start.
I reset my PC to factory settings, installed OS and everything from scratch, microphone was working, installed all the windows updates and again I see no input device.
Also tried Support Assist, but it doesn't see the device:
All I can find on internet is "try to reboot your pc, uninstall & install audio the driver (which makes my pc unusable), give permission to mic. on windows settings, find the device on device manager" etc. which none of them works for me.
Appreciate for any help.
43021
0
Posted July 7th, 2021 01:00
Update!
Yesterday Windows update installed the latest version of Realtek Audio Driver (v6.0.9147.1), but strangely enough my speakers and microphone are still working.
I see that the driver version is 6.0.9147.1 on Device Manager but it still looks 6.0.8984.1 on Apps & Features.
I didn't need to install the previous version this time. (yet )
42002
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Posted May 21st, 2021 11:00
It appears a lot of people are experiencing (and posting here on this forum) 'No input devices found" problems.
No Audio Output Device Installed - Dell Community
I also see a lot posts on the Microsoft website. Hopefully Dell and Microsoft can work together and come with a solution to the no input problem.
KB5003173 No Audio Device Installed - Microsoft Q&A
In meantime, please contact Dell Care in the link below, hopefully they will be able to solve the problem real soon.
How to contact Dell through multiple channels - Dell Community
41971
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Posted May 21st, 2021 14:00
Thanks for the reply @LSUFAN51
First link you've shared are for the audio output, which works on my PC. My issue is about audio input (internal microphone) and I hardly find similar issues on Google. The ones I find just advices to check application permissions, device settings etc. which is not suitable for me because I see not device at all.
I'll try the second link and post the result here.
Meanwhile, Dell support already contacted me and working on the issue.
41964
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Posted May 21st, 2021 14:00
Make sure any driver you install is from Dell, not Realtek. Dell customizes all drivers from all makers to work on the laptop board. The manufacturer's drive will not work.
41967
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Posted May 21st, 2021 14:00
Hopefully Dell Support resolve this problem soon. Please let us know there findings. Look forward to an update.
Thanks.
41957
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Posted May 21st, 2021 14:00
net localgroup Administrators /add localservice net localgroup Administrators /add networkservice Restarted the Windows Audio service in services.mscThis part didn't work for me
No change. Also there is no "Quick audio check" option in the boot menu. I've completed all the tests there and no issue found.
41950
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Posted May 21st, 2021 15:00
@Mary G All the drivers installed automatically, I didn't install then manually, also checked using Dell Update tool it says everything is up to date.
Also Dell web site shows drivers for Vostro 5490 and the audio driver is Realtek there.
Additional info, latest Maxx Audio application is also installed and it also reports no device for microphone.
41980
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Posted May 21st, 2021 15:00
Dell Update tool reports: Audio driver is "Realtek(R) Audio 6.0.8984.1" but I also see "Realtek(R) Audio 6.0.9147.1" in Programs and Features.
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I am wondering why Dell Update application want to install an older version of Realtek Audio (6.0.8984.1) onto the system?
Please open Device Manager and check if the latest Realtek(R) Audio 6.0.9147.1 is correctly installed. At the left bottom of the taskbar, right click windows logo, select device manager. Right click Realtek Audio for Microphone, select Properties, check version. Also check Roll back option is greyed out.
Dell Inspiron 3048:
42144
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Posted May 21st, 2021 23:00
I see no device in Device Manager:
But I see the latest version (6.0.9147.1) in Apps & Features
But Dell Update tool reports it is 6.0.8984.1
If I uninstall the driver and re-install it, then OS doesn't start anymore (PC boots but Windows doesn't reach to login page, I've waited 30 minutes), so I have to reset my PC to factory or a prior state by using recovery tool in Boot menu. Because of that I cannot try much about re-installing driver.
I also tried uninstalling "High Definition Audio Device" as suggested in another forum, didn't work for me.
endo64
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50679
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Posted May 23rd, 2021 15:00
Finally solved!
Dell support engineer suggested to install the previous version of the Realtek Audio driver, I did it and both sound and microphone works now!
I've uninstalled the latest version of Realtek Audio driver (Realtek-High-Definition-Audio-Driver_6CCVY_WIN_6.0.9147.1_A18.EXE), restarted the PC and then installed the previous version: Realtek-High-Definition-Audio-Driver_XF4RR_WIN_6.0.8984.1_A02.EXE
After restarting, sound and the microphone works now!
Thanks a lot for your help!