UNSOLVED

iHaVoKK559

updated

13 years ago

0

8216

October 10th, 2013 00:00

Alienware Aurora R4 Windows 8 Upgrade Problem.

I have a Alienware Aurora R4 and im trying to upgrade to windows 8 from windows 7. I bought windows 8 online and have downloaded it to my pc. Once I install it and it restarts it hangs at a black screen with the windows 8 logo spinning around. Ive waited for it to do something and nothing happened. Ive been researching online and It might be something with secure boot?. Also I am running Bios version A05 if that helps. I am not in a raid cofig it is set to AHCI.

  • DELL-Saharsh K

    6 Operator

    1518 Posts

    207

    0

    Posted October 10th, 2013 01:00

    Hi iHaVoKK559,

    Please share if you have purchased Windows 8 upgrade version or a complete copy of Windows 8 operating system. If it is a complete copy that you have purchased, then you will need to perform clean installation of Windows. If you have purchased Windows 8 upgrade and performed it, try below listed steps and check if it helps:

    • Boot to Windows Recovery Menu
      • Shut down the computer
      • Power On the system
      • Power Off the system at Dell Logo with “rolling dots” at the bottom of the screen
      • Repeat the above steps 2-3 times

    • Perform System Restore
    • Update the Graphics Drivers to the latest version
      • Click on the link: http://dell.to/15qqGcr
      • Enter the Service Tag of your system and select the operating system
      • You will find the video driver under 'Video'
      • Click on the video driver depending on the video card your system has
      • Download and update the video drivers following the onscreen instructions
    • Update the BIOS to latest A07 version
      • Click on the link http://dell.to/15WrnBe
      • Download and update the BIOS following the onscreen instructions
      • Restart the system and check functionality.

    Note: Do not turn off power before update is complete. Connect your computer any surge protector (if available) to avoid any unexpected shut down. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.

    Hope this helps. Please reply if you have any questions.