i am running windows xp and all im trying to do is use the dell support tool,, when i try to dowload and install, i get an error 2909 and it closes.  when i try to use the online scan tool all it does is scan and nothing happens. dell doesnt seem to have any solution nor can i contact dell with out some premium fee.  im have searched and searched  dells site, and noting , i really need to the program to find updates and try to resolve some minor issues,  ill do it myself and wont bother dell with it , i just need some help with the programs i mentioned above,,, is that too much to ask from dell?