I have a Latitude D630 laptop running Windows XP Professional, SP2. When I open the Character Map and try to select a symbol (or any character), nothing happens. If I double click on the character, the "character to copy" box at the bottom of the window shows an exclamation point, regardless of which character I click on. I have tried different fonts with the same result. I have also tried using the "insert symbol" command from within MS Word and Publisher and had the same result.