I have the same problem with Dell Support 3.2.1 from the Dell download site in the Netherlands. I get the message:

I have Windows XP Pro SP2 English version on a Latitude D820.

 

Can I use Dell Support on this configuration?

Do I have to change a country code, how?

Got the same problem. I'm from sweden. It seems like the links are all directed to the US version. Thats probably why it doesn't work. I'm gonna give the a call and ask for the ftp adress for individual countrys. But you've also probably ended up with the US version. They could care a bit more if you ask me. Of topic but my computer has 6 USB ports that are 1.1 when they should be 2.0!

 

It still does not work for me. The application is downloaded from ftp.us.dell.com . I have asked Dell support in the Netherlands to tell me whats wrong with my system settings or if the app perhaps is not available for users in the Netherlands, but they give me no answer on that questions. So I am a little bit disappointed.

If there is someone that can help, please. I am running Windows XP English version on Dell Latitude 820.

Does enyone overcome this problem? I bought dell lattitude in Japan with English version of Windows professional. I tried both, files from US site and Japan as well. Still wrong country code!:smileymad:

 

All I can say for sure is that after a complete reinstall, YES it did work afterwards.

The problem might be that when they shipped it the guys installning the computer entered the wrong country code.

Other than that I can't see why it shouldn't work.
Allthough a reinstall just for this program seems like to much. But check the country of the computer and then download the file accordningly.

Thats my only solution. Dell hasn't said a word to me yet so...keep on trying.

Thanks a lot, but where I can check country code?

Look in the control panel

then look for a icon that looks like a globe. I'm not sure what it's called in english since I have swedish version but I think it's something like:
National settings and language configuration

 

At the bottom of the page you should see the country.

 

I'm not sure that this is the reason because I didn't look at these settings before I reinstalled.

But if there is a country in that list that is not japan (ireland perhaps where they ship the computers from) then try going on that countrys page and download there dell support software or do it the other way. change the country and download your japanese version.

 

If that doesn't work then I'm out of ideas.

So good luck!