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Error message when shutting down. What do I do??
I have received this error message twice now. I have no clue what this means or what I should do.
"A problem has been detected and windows has been shut down to prevent damage to your computer. Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the drive or check with the manufacturer for driver updates. Try changing video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer press f8 to select advanced startup options and select safe mode.
Technical Information:
***STOP: 0x0000008E(0x0000005, 0x82B9C53A, 00XEE5E79B4, 0x00000000)
Beginning dump of physical memory
Physical memory dump complete
- I don't know what a stick is. This computer is exactly the way it was when we bought it. We haven't added anything or changed anything. I will get a floppy and try to run these programs. What does that mean to have a bad RAM? This computer isn't that old. How does that happen?
- I believe the prev messenger is referring to an error code that suspects your computer's memory has a bad chip on it. If your system is fairly new, under warranty, then I would call or email Dell Support. They should be able to help you with this. It's prob not the memory chip, but some errant program. A system restore to a week back or so might fix it. If you cannot get thru blue screen, you will need an XP boot disk, to get to the restore option.Hope this helps.
- So I can try system restore and that might work. I'm going to try if I can get on to my computer. Can you tell me how to backup my files to a disc? I can't find that information in the Dell manual anywhere.Thanks! I try system restore and see if that works. I all got an error code when I ran the Diognostic TestError Code OFOO:133DMsg IDE device failed. Incompatible CD for testing.
OK, I'm going to saving those to a disc and try to run them before my system shuts down again. Here is another error I got. I did option 2. I let you know what happens after I run the above programs.
Thanks
Error report summary
Error type Windows stop error (A message appears on a blue screen with error code information) Solution available? Yes What does this error mean? You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer. Cause A video adapter device driver Computer symptoms A message appears on a blue screen with error code information:
STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
- or -
STOP: 0x100000EA THREAD_STUCK_IN_DEVICE_DRIVER_MAction for you to take
We have analyzed your error report and there are two solutions for this problem for you to choose between.
- Go to the Microsoft Update website to see if there are any updated drivers for your video card. A driver is software that enables hardware or devices (such as a printer, mouse, or keyboard) to work with your computer. Every device needs a driver in order for it to work. If there are any drivers listed, you should install them.
- If there are no updated drivers at Microsoft Update, and you know the manufacturer of the video card, contact the card manufacturer's product support service for assistance.
- If there are no updated drivers at Microsoft Update, you don't know the name of the manufacturer of the video card, and you need more help diagnosing and resolving this problem, contact your computer manufacturer's product support service.
This procedure prevents the display driver from programming the hardware incorrectly, but you may lose some display functionality and performance. Although you can increase the hardware acceleration settings higher than None to regain functionality and performance, these settings increase the chance that the issue will occur again. For maximum stability, leave hardware acceleration turned off.
- Click Start, click Control Panel, and then double-click Display.
- Click the Settings tab, and then click Advanced.
- Click the Troubleshoot tab, move the Hardware Acceleration slider to None, and then clear the Enable Write Combining check box.
- Click OK, and then click OK.
Note: This procedure prevents the display driver from programming the hardware incorrectly, but you may lose some display functionality and performance. Although you can increase the hardware acceleration settings higher than None to regain functionality and performance, these settings increase the chance that the issue will occur again. For maximum stability, leave hardware acceleration off.
Article ID : 11 Last Review : February 28, 2006 Revision : 1.0Additional Technical Information
- Go to the manufacturer`s site for your video card and look for an updated driver for it.You could also check if Device Manager is reporting an error with the video card.Right click My Computer/Properties/Hardware/Device Manager.Look for a Yellow error next to the video card (Display Adaptors)
- Boot into Safe Mode by pressing F8 at boot up. If it is a driver to blame the machine should run OK in Safe Mode and not shut down on you. Then check in Device Manager for yellow errors.This would be a good indication that it is a driver error (or not) that you have.So find yourself the new driver using the other computer and put it onto a floppy or a CD for your machine. Then boot into Safe Mode and go to Device Manager and update the driver.Don`t give up on it yet. :smileyhappy:
dunedin
2732 Posts
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Posted June 16th, 2006 21:00
You can put either of these free programs on a floppy and test the RAM
http://www.memtest86.com/
http://oca.microsoft.com/en/windiag.asp