Solved!
Go to SolutionHii, SENTHIL S Good Morning.Last night i follow your step and after that i was able to start format but after complete the format the same problem arise.Its stuck on on the windows logo screen.By the way i diagnostics the machine by press FN+Pw btn and all the tests were succeeded.There was no prob all the test passed.But i don't know now what to do plz help me.please.Service TAG NO-57K8MP1.(Out of warranty) although plz help.
After reset the BIOS setting(as u suggest) I just format only C drive then its enter in windows i saw all the drive my data everything ok fine and after that i restart same same problem happened once again it stuck on the windows logo screen. Really i don't know what to do right now i m frustrated about this matter. Plz suggest me plz.
Hi Sandy9095,
Please check if the system is booting into windows only with one memory, refer to the user manual in the link below for removing and reseating of memory.
In case the system is not booting into windows try swapping the memory and check if the system is booting, after this step if the issue persists remove the hard drive and check if the system is starting.
You can refer to the above link for removing and reseating the hard drive.
Retired
Senthil S
6 Operator
•
2547 Posts
2143
1
Posted September 11th, 2013 04:00
Hi Sandy9095,
I am sorry about the situation; try releasing the static power and run the hardware diagnostics. Follow the steps below.
Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess static power. Press the FN + Power which will initiate the hardware diagnostics. Let us know if there is any error code listed
Also send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start a private conversation and send me the details.
Retired