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siwasher

updated

18 years ago

S

siwasher

1 Message

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1187

February 28th, 2009 11:00

frequent lockups

Brand new Vostro A860 with Vista Home Basic: first time I turned it on it locked up as it was setting up Windows.Since then there have been several lockups when waking up or powering up from a shutdown. I use the shut down option from the start menu. Today it locked up to the extent that the power button wouldn't turn it off; had to unplug it and remove the battery. Not sure if this is a software or hardware problem. Any suggestions? Thanks.

  • zorba199

    2 Intern

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    130 Posts

    207

    0

    Posted February 28th, 2009 18:00

    call tech support.

  • 207

    0

    Posted February 28th, 2009 19:00

    Hi siwasher, I can't help with the lockups, but the next time it does, press Ctrl  Alt  Delete all at the same time and then let go. It should close windows and open a window that will give several choices, click the one that saids to "shut down". This is a much safer way to shut down your computer then with the power button. Hope this will at least help you out until someone comes along that might can help you with the lockups.