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usrgbt

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23 years ago

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usrgbt

2 Posts

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7594

November 27th, 2003 22:00

Help and Support

I can't open Help and Support from the Start menu on my Dimension 4500.  I have tried reinstalling the Drivers and Utilities, but it still won't open.  Any help will be appreciated.  Thanks!
  • WillyTee

    1 Rookie

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    146 Posts

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    Posted November 27th, 2003 22:00

    To reinstall Help and Support: Go to
    C:\Windows\inf\pchealth.inf. Right click and choose
    install. Have your CD handy.

    Note: The folder is hidden by default. Go to Start/Run
    and type in: control folders. View: Show hidden files and
    folders and uncheck Hide extensions for known file types

    If it doesn't help go to Start/Run and type in: helpctr -
    regserver
     
  • usrgbt

    2 Posts

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    Posted November 28th, 2003 15:00

    WillyTee...thanks for the help.  I must be doing something wrong...when I go to C:\Windows\inf\pchealth.inf, I get the pchealth screen, but when I right click nothing happens!  I went to control folders and unchecked the Hide extensions block.  Also, nothing happens when I went to helpctr - regserver.  Any ideas?
  • SpStWm

    18 Posts

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    Posted February 22nd, 2004 00:00

    Hi again...I tried the helpctr - regserver also and that does nothing. Thanks for the interest though.
  • SpStWm

    18 Posts

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    Posted February 22nd, 2004 00:00

    WillyTee...I tied this and it reinstalled msconfig.exe. No problems there but I still do not have any response when I select the "Help and Support" button on the Start menu.
  • cyberdelic

    98 Posts

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    Posted July 25th, 2004 00:00

    Though it's been awhile, it's a simple fix.  After one of the Windows Updates (I'm not sure which one) there is a misplaced file.  Merely delete or rename C:\Windows\System32\helpctr.exe and Help and Support will then work
  • JRosenfeld

    2 Intern

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    4383 Posts

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    Posted July 26th, 2004 14:00

    Assuming that you have Windows XP, if the above don't fix help and support, see my last post at

    http://forums.us.dell.com/supportforums/board/message?board.id=sw_winxp&message.id=115078&highlight=help+support#M115078