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Lagging KeyStrokes
Help,
I'm on a new I6400. Recently my keystrokes began to and are still posting on the screen extremly slow, eratically slow, all applications. I've used the Dell Chat Support on several occasions and not getting very far. At their suggestion I've reinstalled Windows, and run diagnostics, no help. Now Dell Chat suggests I do a OS reinstall. I'm getting curious as to if these suggestions are just paint by number. It seems a OS reinstall is a huge task (perhaps overkill) with no guarantee of a fix. Wondering if anyone else has had a similar problem and a possble solution.
Using XP Pro.
CB
Message Edited by ChetBaker on 08-03-2007 09:44 AM
- I can only tell you what I've been told to do and what I did. I did a Windows reinstall, I ran diagnostics with absolutely no change. I've been given no other instructions by Dell. I don't know where the problem is; application conflicts, memory mystery? I'm just trying see if anyone else has had this lagging keystroke issue, and what they did about it.
Delierious
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Posted August 4th, 2007 00:00
With a newish 6400, you should have no problems but this sounds like something is taking up a lot of memory.
Do a Ctrl+Alt+Delete to bring up Task Manager and see if anything is hogging resources, and if so, can you do without it? If so stop the program from loading.
Did that help?
Another thing is Temp files - XP is not too good at getting rid of them and they do cause problems. Do a search for "*.tmp; *.old; *.gid; *.bak; ~.*;" without the quotes and delete anything over 2 days old - its all rubbish.
Go to your Browser and Tools and delete all cookies, etc.
Now empty the Recycle Bin and defrag: did that make any difference?
I am assuming that you have a good anti-virus program and such programs as Ad-Aware, Spy Bot, etc., and have run them without finding anything.
Go to Control Panel and System and have Windows manage your memory.
Whilst in Control Panel, go to Accessibility Options and then Keyboard - check that there's nothing ticked that should not be.
Download and Run Memtest http://hcidesign.com/memtest/download.html Is the memory OK?
If all this shows nothing, download HijackThis; copy the exe file to its own folder (not the desktop) and run it and post the log into the Hijack forum with a brief description of your problem.
Message Edited by Delierious on 08-03-2007 08:43 PM- You don't need to reinstall windows!! I have the same laptop and did some research here on the forums to find out that the issue is a DELL piece of garbage software called Dell Media Experience. First verify that this is running by looking for pcmservices.exe in your processes (ctrl-alt-delete, processes). I'll bet it is. Then go to msconfig (start-run-msconfig) and uncheck the pcmservices.exe so it doesn't load at startup. This fixed my problem as well other people with the same problem!
http://www.dellcommunity.com/supportforums/board/message?board.id=insp_general&message.id=251403#M251403
Good luck and let me know if this fixes your problem.
Message Edited by dgerard on 08-04-2007 12:23 PM - Glad to hear you are back to normal. The Dell Media Experience simulates Windows XP media center on an XP professional platform.
http://www.winsupersite.com/reviews/dell_media_experience.asp
I'm not sure if disabling the pcmservices has rendered this buggy software useless, but who cares. We can now type on our computers!
It's disgraceful that Dell's tech support was unable to fix our problem and even had you reinstall windows. Totally ridiculous. It's clear that this is not just an isolated problem, yet I find no mention of a fix for this problem. We have to disable a feature that the computer was sold with. cloudkeeper
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Posted November 1st, 2007 14:00
KEYSTROKE LAG after installing Dell Media update.I can't believe Dell did not solve this! I had this problem about 6 mo. ago. After much frustration and no help from Dell I solved it by uninstalling Dell Media (who needs it anyway).Mike
RoHe
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Posted August 3rd, 2007 19:00
"...I've reinstalled Windows"
"...suggests I do a OS reinstall"
They're exactly the same thing (in different words). So did you already reinstall Windows once or did you do something else? Please be specific about what you did or nobody will be able to help you.
Ron
Message Edited by RoHe on 08-03-2007 01:33 PM