I have the same problem, my Roxio got deleted accidentally.

Unfortunately, when I clicked on the link and began filling out the needed info. I could not find my original order number. I have my Service tag number and my Express Service code, but not my order number.

I tried using the search feature but could not determine my original service number. I was unable to get a match using phone numbers and zip codes. May have ordered the computer from work adn used that number. Their number is now different and I don't work there and don't remember the original number.

Any suggestions how I can give Dell what is needed in order to get the software? Service tag and espress service code are not enough ? Any other help?

Thanks!!!

Thanks for the quick response. I called Tech. support and they were most helpful.

I must say service is much improved since last time I had a problem. Very much imporved.