Solved!
Go to SolutionMISSING WiFi And Bluetooth Drivers For Dell 3542
Hi DELL,
I have been going through so trouble to install my Wi-Fi and Bluetooth drivers.
First I thought it was a problem with my windows 10, so I reached out to Microsoft ( which was far easy). They assisted patiently and found out that everything is fine. They said that problem is from DELL!
Now, my service tag is expired and i have been trying for ages to reach dell support!!
WHY DO I NEED A SERVICE TAG FOR A SIMPLE DRIVER???????
I just need my WI-FI to work. Period.
1363
1
Posted January 30th, 2023 13:00
- Go into Device Manager and manually uninstall drivers for WiFi and Bluetooth devices.
- Reboot
- Connect Ethernet cable
- Run Windows Update, which may install the required drivers automatically.
If that doesn't work, you can download and install required drivers from this Dell page.
1355
0
Posted January 30th, 2023 17:00
Hi Filbert,
Do you mean drivers showing under network adapters in device manager? I have 10 showing: PPTP, SSTP, PPPOE, Network monitor, L2TP, IPV6,IP,IKEV2, Realtek PCle controller. NO BLUETOOTH showing.
1346
1
Posted January 31st, 2023 06:00
In Device Manager under the View menu, select Show hidden devices. You may then see a Bluetooth group, such as this:
Uninstall everything in that group. If there are still Bluetooth items remaining under Network adapters, uninstall them, too. Then, do the rest of what I suggested.
1335
0
Posted January 31st, 2023 10:00
I did what you said under View>>View hidden devices, but Bluetooth doesn't show at all.
The network drivers are showing under network adapters.
1310
0
Posted February 1st, 2023 07:00
Download and install required drivers from this Dell page.
1303
0
Posted February 1st, 2023 09:00
I have done that through their official website, and I do not have updates, drivers or whatsoever.
I have done the most in fact: I did a clean OS install, did recovery OS update via Microsoft. I went on third party websites to get the specific drivers for Wi-Fi and Bluetooth but they all FAILED to install as the official driver downloaded from DELL website. I have done tunnel checkup via CMD and everything is fine there. I have watched tons and tons of YouTube videos and followed instruction among other things yet the driver won't install.
1272
1
Posted February 2nd, 2023 12:00
It worked! My man! I followed your steps and found the problem. The network card was not having proper contact, so i follwed the steps to remove, clean gently and reinstall it and when i booted the PC viola!!! I didnt have to install any drivers, the wi-fi just installed and picked up.
DELL really needs to employ experts like you.
Thank you so so much!
1814
0
Posted March 9th, 2023 02:00
You can identify the problem using Device Manager, which you can access by:
Opening the Control Panel Window
Selecting and double-clicking System
Clicking Device Manager
In Device Manager check if there is an exclamation point, a yellow triangle, or a question mark against your Dell device. If there is, there is a problem with your Dell device.Regards,
John80
0
Posted June 27th, 2023 01:00
You can use any trustable driver update software. Advanced driver updater is one of them. It finds and detects missing and outdated drivers from your pc. There are many more promising software available so choose and use according to your needs & requirements.
filbert
6 Operator
•
1846 Posts
1301
1
Posted February 1st, 2023 10:00
Did you download the drivers from the page I linked?
You have not explained how the installations fail.
You said you performed a clean install of Windows. Did you install the chipset driver(s)? If you did not, do so now, then check Device Manager.
If that doesn't help, try this:
If the wireless adapter still doesn't appear in Device Manager, it's possible that this is a hardware problem. In that case, do this:
Dell's manual has instructions on how to remove and replace the wireless card.
Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard.