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Villager899
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2563
February 2nd, 2018 01:00
Monitor display size change after windows fall update
After installing the W10 Fall Update to my Inspiron 570, the display size on the ST2210 monitor has reduced from the full 21.5" to 19.5". Having spent time searching, I haven't found any similar issues.
Display adapter installed is the most up to date.
Help please!
2351
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Posted February 2nd, 2018 07:00
The eight year old ST2210B never had Windows 10 support or drivers. So Windows 10 is installing a "generic" driver for it. Open the Device Manager. What does it show under Display Adapters and Monitors?
DELL-Chris M (old account)
#IWork4Dell
2349
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Posted February 2nd, 2018 07:00
Hi Chris,
I appreciate your quick response.
The display adapter shown is ATI Radeon HD 4200
Regards
2347
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Posted February 2nd, 2018 08:00
And what about under Monitors?
Inspiron 570
ATI Radeon HD 4200Uncharted waters here. The eight year old Inspiron 570 was also never validated/tested by us in Windows 10.
List all of the video out ports on the ATI Radeon HD 4200.
DELL-Chris M (old account)
#IWork4Dell 2340
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Posted February 2nd, 2018 10:00
Radeon HD4200 is Legacy Video and WILL NOT install automatically.
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2064
2336
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Posted February 2nd, 2018 11:00
More info:
Within monitor \ properties \ events I note the following on the date of the upgrade:
17:43:32: Device not migrated
17:43:32: Device configured (oem46.inf)
17:43:32: Device started (monitor)
Information:
Device DISPLAY\DELA05A\5&6c7e57&UID257 was not migrated due to partial or ambiguous match
Not sure what is the next step?
2268
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Posted February 6th, 2018 04:00
Hi again,
After the replies received, I've decided to retire my trusty Inspiron 570 and replace it with my Inspiron 13-7359 laptop, and use it as a desktop. I guess 8 years is pretty old in the tech world.
Thanks for your replies.
DELL-Chris M
Community Manager
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2295
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Posted February 3rd, 2018 06:00
Neither do I. The fact that none of this hardware was approved for Windows 10 may be the issue here with the latest Windows 10 update. Moving this thread to the Windows 10 board to see if others can chime in.
DELL-Chris M (old account)
#IWork4Dell