UNSOLVED
Norton Antivirus Definitions not installing
Last Week w/c 19 / 07 / 2004 i run my Live Update in Nortons Antivirus 2003 which came with my Dell when i purchased and i recieved 2 updates, one being the Definitions, another named Redirect (or something, cant remember full name). Since then everytime i go to Live Update, i get Definitions to download and install ( which Live Update comfirms it has been installed) but after installing Nortons does not update the date for Virus Defintions in the System Status part. Then when i go back to Live Update and get updates straight after installing, i get the same definitions to download and install again.
Everything was fine and working before i installed the Redirect file.
Has anyone had this recently, maybe you have not noticed.Has anyone got any answers?
Please help.
MrDeano.
JRosenfeld
2 Intern
•
4383 Posts
94
0
Posted July 29th, 2004 17:00
I have had no problems with Live update after downloading the redirect update, I have downloade several updates since then (latest dated yesterday).
You could try downloading and installing updates manually, using intelligent updater instead of live update.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2002021908382713?OpenDocument&src=sec_web_nam
You might also search the Symantec knowledgebase or try the automated support assistant
http://www.symantec.com/techsupp/support_options.html (make sure you allow its activeX components to install).
The virus definition updates are in subfolders at
C:\Program Files\Common Files\Symantec Shared\VirusDefs
you could see what you have there (the folder names indicate the date of the update (only the most recent few are kept by NAV).