UNSOLVED
Outlook 2003 hangup
I can no longer attach files to e-mails in Outlook. Every time I want to attach a file Outlook is hung up and closed down. The only thing that works is right-clicking files and choosing Send to or dragging files into a New e-mail window.
This problem has been ongoing for some months and started occasionally but has now escalated to all efforts to attach files to outgoing mail.
I have run several security checks with no flaws found.
Now I'm getting desperate. Please help!
Hans Pedersen Dambo
Thanks!
I have already tried "Detect and Repair" with no success and have also contacted Microsoft's Swedish Telephone Support where I got a new version of WindowsXP-KB908531-v2-x86-SVE.exe which was said to have created a conflict with HP printer drivers. Customers had been complaining that the first version had made File Manager to hang up or crash. I tried the new version with no effect at all. So witing for a new reply to my report from Microsoft support I will follow your advise and try the Microsoft Office/Works Forum.
Hans
- My Outlook hangup problem isn't resolved yet. I have an ongoing e-mail conversation with MS Support that hasn't encountered this problem before.This problem started some months ago in my Dimension 8300 and has also appeared in my new Dimension 9150 shortly after installing Offic Pro 2003.The symptoms are: Every time I try to attach a file to a new posting Outlook stops and needs to be restarted. When I switch to Word as main e-mail program the problem disappeares and everything works fine.If I configure a new e-mail account in in Outlook the hangup problem starts again. As this procedure creates a new Outlook.pst I can rule out the suspicion that the original pst file caused the problem.I'm not fond of reformating the computer and start all over from the beginning as that wouldn't explain the reason for Outlook to hangup in a quite new computer.The MS Support people think that a program outside Office probably affects Outlook in this peculiar way.It gets even more peciliar when I tell you that I have created a new user with computer administrator authorities.This user can attach files to outgoing Outlook mails without any problems at all while Outlook hangs when I am trying to do the same thing.Finally, my options today are to drag files into an open new mail window, right-click a file and Send to email receiver, use Word as email-program or finally to stop being myself and become another user.As I tend to believe that the problem comes with another program or process I wonder if anyone out there has met this problem before and could give me some clue what to look for.Hans, troubled Swede
- This sad story got a happy end!When Microsoft supplied a bunch of 9 new updates at the same time one of them must have been a cure for the illness that my computers suffered from. Suddenly both computers started to act normally again as if nothing had happened at all.Hans
gudgeon
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Posted May 14th, 2006 13:00
Message Edited by gudgeon on 05-14-200603:55 PM