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mddsn33064

updated

18 years ago

0

5186

July 5th, 2008 10:00

Request info. about --PC-TUNE-UP

Recently purchased PC-TUNE-UP.  Can not do a "DEEP SCAN".

 

Computer freezes-up  after a two or three minutes after starting the scan process.

Have to turn off with the ON/OFF button. Have tried several times, let computer sit for 30-45 min.

after it freezes-up. What am I doning wrong?

Thank you,

Mark

  • fireberd

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    Posted July 5th, 2008 13:00

    Where did you get that program?  From Dell or some other vendor?  If it was not a Dell product you should be contacting the program vendor for assistance. 
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • 169

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    Posted July 5th, 2008 19:00

    I, bought it from Dell.
  • fireberd

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    Posted July 5th, 2008 21:00

    OK, the "PC-TUNE-UP" threw me for a loop. 

     

    When you do the scan, do you have any other programs open? including your Antivirus/Security suite of programs?  If you do close them before running the scan.

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
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    Posted July 5th, 2008 21:00

     

    no, nothing else running.

  • fireberd

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    Posted July 7th, 2008 09:00

    There are a lot of posts on the Dell PC Tuneup (problems).  Scan through the posts and see if something there pertains to your situation.   Generally, I get the impression it's not a very good program.
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application