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rookiesroost

updated

21 years ago

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3424

December 8th, 2005 10:00

software problems

Hi All
I have just aqquired a Dell Dimension 9100 and new to the forum. I have a problem if someone can help me. I have a "Generations Grande Suite 8 " Family tree programme which i am trying to install. (NO PROBLEMS ON MY OLD PC RUNNING THE SAME OS ). I get an error message as follows.......

An error occured during the move data process-115
Component-More Dlls
File Group-MOredlls
File- C:\WINDOWS\system32\msstdfmt.dll

Can anyone please help.
Many Thanks
John
  • Flooby

    2 Intern

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    3031 Posts

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    Posted December 8th, 2005 13:00

    Have you checked the application vendor's web site for updates/patches?  This usually occurs when the new app tries to install a file that's already a part of existing system files, and is commonly resolved by obtaining a patch from the third party.  Another thing to try would be installing the new software in Safe Mode.