UNSOLVED
Sonic Update
Sonic Digital Media LE repeatedly looks for update disk when launching ANY of the Sonic modules. The product installed is Sonic DigitalMedia LE V7. I have to hit ESC about 20 times to bust past the Configuring and Install pop-ups. The product does work, however.
I managed to get it to quit on Windows Startup. I have downloaded all patches from the Dell website, I have uninstalled the Sonic Update Manager (and reinstalled the latest, um29.exe, which didn't do anything). I have asked Dell three times to send me the disk to reinstall the product, and keep getting the automated responses. I finally sent one back to them, so we'll see what happens next.
I have performed all suggested actions found in the Forum. What do I try next? Thanks!
Message Edited by north1250 on 12-06-2005 05:51 PM
Yup you are not alone... I got a brand new Inspiron laptop from dell this week.... out of the box 10 minutes after first power up I got the same problem. Sonic wants to install the Sonic update. But I don't have a disk to insert when it asks.
Tried the sonic update download from the sonic support site and it did nothing.
Basically the image Dell is using to image the disks prior to shipping has a bug with Sonic, as far as I can tell.
Another member provided this e-mail address to request the disks for XP and other pre-installed software. They are sending me the Sonic disk "free" but charged me about $10 for shipping to my Dell card. I didn't feel like arguing.
Thanks, I appreciate the support. The reason I didn't go to Chat in the first place was because of this statement at the top of the page:
> Please note that support chat is only available for hardware...
So...does this mean I can be refunded the shipping on my DigitalMedia CD they are sending me?I emailed Dell support. After a few rounds of email they decided to ship me the CD. It arrived today.
The CD does not have the SONIC software on it. Infact the CD they shipped is for a Dimension and not an Inspiron. Dell sent the wrong CD!
So... just sent another email back with the bad news.
- the sonic support # is 1-877-383-1124. they tell me that the are getting many calls regarding this problem from new dell purchasers, so i think you are right. get the cd from dell and go to roxio.com-support-knowledge base. type in cleanup and follow instructions
- try going to roxio.com. then support-knowledge base. type in cleanup (one word) this will give you the windows installer cleanup utility. read the doc. and if nothing else works use it . it worked for me. you will need the sonic cd to re-install. good luck
north1250
8 Posts
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Posted December 6th, 2005 23:00
Message Edited by north1250 on 12-06-2005 07:20 PM