UNSOLVED

jeanninejm

updated

21 years ago

0

6625

December 28th, 2005 00:00

Updates from Microsoft won't download

I have been unable for over a month to download any Microsoft updates (manually or automatically). What is strange about this is I can download updates etc from any other product.
Anyone have a solution to this problem?
I consulted Microsoft - got a list of things to do (mostly having to do w cookies) - I followed all three of their suggestions - emailed them back that it did not work & never heard back from them.
This is getting very frustrating!
THANKS
  • 785

    0

    Posted December 28th, 2005 00:00

    I am not totally sure I understand your question - the system appears to be downloading them & then when it appears it is done - I get download failed for every update.
  • ms42

    7 Posts

    787

    0

    Posted December 28th, 2005 00:00

    Are you choosing from the options listed? There's only two options. Express & custom. Express should automatically do it for you. And custom will allow you to manually accept install or any updates.
  • LCDmaster

    241 Posts

    785

    0

    Posted December 28th, 2005 00:00

    Do you even get the box that askes how you want to install the updates?
  • ms42

    7 Posts

    787

    0

    Posted December 28th, 2005 01:00

    what I know is only microsoft products that is already installed in your computer would get updates, otherwise it will fail to update. go to microsoft update and go to you FAQ it might give you some info. It has troubleshooting tips.
  • Denny Denham

    2 Intern

    18798 Posts

    787

    0

    Posted December 28th, 2005 01:00

    jeanninejm,

    Do a search for Windows Update.log (it's in C:\Windows) on your system. See what errors are listed for the last attempt you made at installing Windows Updates and post them here.

  • 787

    0

    Posted December 28th, 2005 01:00

    I've tried it both ways - I usually use express - but once that failed multiple times - I tried custom.

    Neither works

  • 787

    0

    Posted December 28th, 2005 01:00

    I've already exhausted their online troubleshooting & email trouble shooting.
    I am not trying to update anything I don't have.
    Mostly trying to update IE  & XP (security patches for instance SP1 & SP2).
     
    If anyone has any new ideas...I'm all ears!
    Thanks much!
  • ms42

    7 Posts

    787

    0

    Posted December 28th, 2005 01:00

    what I know is only microsoft products that is already installed in your computer would get updates, otherwise it will fail to update. go to microsoft update and go to you FAQ it might give you some info. It has troubleshooting tips.
  • 787

    0

    Posted December 28th, 2005 02:00

    Is this what you asked for??

    2005-12-27 20:19:52 16956 3328 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2005-12-27 20:19:52 1668  9c DnldMgr ***********  DnldMgr: New download job [UpdateId = {19BE7AEC-E02B-4F0A-B7A7-EAB0E2351528}.100]  ***********
    2005-12-27 20:19:52 1668  9c DnldMgr   * Queueing update for download handler request generation.
    2005-12-27 20:19:52 1668  9c DnldMgr Generating download request for update {19BE7AEC-E02B-4F0A-B7A7-EAB0E2351528}.100
    2005-12-27 20:21:22 1668  9c DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
    2005-12-27 20:21:22 1668  9c DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
    2005-12-27 20:21:22 1668  9c DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
    2005-12-27 20:21:22 1668  9c DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
    2005-12-27 20:21:22 1668  9c DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
    2005-12-27 20:21:22 1668  9c DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
    2005-12-27 20:21:22 1668  9c DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
    2005-12-27 20:21:22 16956 3328 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2005-12-27 20:21:22 16956 3328 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2005-12-27 20:21:22 1668  9c Agent *********
    2005-12-27 20:21:22 1668  9c Agent **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdates]
    2005-12-27 20:21:22 1668  9c Agent *************
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {9630A8B1-BD35-49CD-A1AF-47C765E19EDE} 2005-12-27 20:01:31-0600 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software Synchronization Agent has finished detecting items.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {A80CAF08-EEEE-45EA-B7C6-2F211FE21260} 2005-12-27 20:03:20-0600 1 161 101 {AE76FA20-B794-4E9C-8554-7A00C8153E27} 101 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {C17BB54D-4DCE-436E-BF83-9743C80C3A1D} 2005-12-27 20:04:50-0600 1 161 101 {AE9F992A-D0A6-44FF-BFC2-CB87ACCF701B} 100 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {8A538480-AC7D-44E9-8CE5-32777D5FB648} 2005-12-27 20:06:20-0600 1 161 101 {B5503E2C-ADAF-494B-B3F7-15E893F84273} 101 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {37923C2B-6F3D-4169-AD76-2A6BB5415835} 2005-12-27 20:07:50-0600 1 161 101 {E9497F41-3D87-4237-AF23-A44A93B28D13} 100 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {F2155719-6759-49F0-A420-F690735AB5D4} 2005-12-27 20:09:20-0600 1 161 101 {6D5B814E-201C-4F9B-965A-6672F85CEB9A} 101 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {AD81F037-B9F0-46AE-842A-F59972501926} 2005-12-27 20:10:50-0600 1 161 101 {B00FE76D-8C87-48A2-9D5D-FD2D1336698C} 100 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {1FB8190C-7C66-4B1B-B1FF-3175B0BBFEE6} 2005-12-27 20:12:21-0600 1 161 101 {5082F26E-D267-4FEC-BF20-DEE345098433} 100 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {C8BF8A3E-B38A-432C-BE5B-F0B543A52849} 2005-12-27 20:13:51-0600 1 161 101 {EE49A276-D4AE-4C9E-829E-7901D10055E0} 100 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {90D3DB2B-E1AC-4910-BC1B-1F3D39D6703F} 2005-12-27 20:15:21-0600 1 161 101 {E0A7FC7E-FF6E-4559-990B-4B4A01F0AD39} 100 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {9B23BE98-31CB-434E-861B-609D266DFC2C} 2005-12-27 20:16:51-0600 1 161 101 {B7C71E84-3A27-4458-B3E5-98512AA5EF36} 101 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {C2CE1FF8-3263-4AD0-9744-353C09761459} 2005-12-27 20:18:21-0600 1 161 101 {88ECB294-6967-4250-BCB7-8C37B83915A8} 101 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668  9c Report REPORT EVENT: {11A665C9-4688-417A-8FCA-E6E189E8F2A4} 2005-12-27 20:19:51-0600 1 161 101 {923E52D0-B0B7-48A5-9C4D-C0741AD4B53F} 100 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 20:21:22 1668 19c AU >>##  RESUMED  ## AU: Download update [UpdateId = {9197DADA-DE1C-420F-B558-E7018602E960}]
    2005-12-27 20:21:22 1668 19c AU   # WARNING: Download failed, error = 0x80246008
    2005-12-27 20:21:22 1668 19c AU #########
    2005-12-27 20:21:22 1668 19c AU ##  END  ##  AU: Download updates
    2005-12-27 20:21:22 1668 19c AU #############
    2005-12-27 20:21:22 17924 30ac AUClnt AU client got new directive = 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0x00000000
    2005-12-27 20:21:27 1668 19c Report REPORT EVENT: {DA2768CB-254C-4477-BDE0-AB13779B8F04} 2005-12-27 20:21:22-0600 1 161 101 {9197DADA-DE1C-420F-B558-E7018602E960} 100 80246008 AutomaticUpdates Failure Content Download Error: Download failed.
    2005-12-27 22:08:57 1668 19c Report Uploading 11 events using cached cookie, reporting URL = http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2005-12-27 22:09:09 1668 19c Report Reporter successfully uploaded 11 events.

  • Denny Denham

    2 Intern

    18798 Posts

    180

    0

    Posted December 28th, 2005 04:00

    jeanninjm,

    There isn't a lot in that log that helps, but there is one item that might. See the file registration commands in the last post by harryhoudini in this thread. It's a guess, but it might help.