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Will Hanging Shut Down Impact Install?
Hi!
Is it safe to install new programs, e.g. Adobe Acrobat, when I am experiencing a new shut down problem after my monthly maintenance sessions?
Before running scandisk, defrag, and SFC, I turn off Norton Internet Security from within the program. Then I go to Ctrl-Alt-Del, and end task NAVAPW32. My maintenance tasks perform flawlessly.
But when I go to Shut Down, it goes through the process until it hits the Windows screen and hangs, forcing me to shut off via the power button. Of course, when I restart, it automatically runs through a quick scandisk. Then everything seems fine (including all shut downs) until my next monthly maintenance session.
Since I was afraid that Norton might be hanging and interfere with an install, I just retraced my steps. See my Bootlog.txt below.
Terminate = User
Terminate = Query Drivers
EndTerminate = Query Drivers
Terminate = Unload Network
EndTerminate = Unload Network
Terminate = Reset Display
EndTerminate = Reset Display
EndTerminate = User
Terminate = KERNEL
Terminate = RIT
EndTerminate = RIT
Terminate = Win32
EndTerminate = Win32
EndTerminate = KERNEL
The last line appears to indicate it's okay. Should I just chalk this up to an unsolved Windows mystery? Or should I do something else before trying to install any programs?
Thanks, Folks! I learn my best tips from you!
k2kats
Inspiron 5000, PIII, 550 MgHz
10 GB HD, 192 RAM
Win98SE
HP 2210
Plextor S2410TU
Is it safe to install new programs, e.g. Adobe Acrobat, when I am experiencing a new shut down problem after my monthly maintenance sessions?
Before running scandisk, defrag, and SFC, I turn off Norton Internet Security from within the program. Then I go to Ctrl-Alt-Del, and end task NAVAPW32. My maintenance tasks perform flawlessly.
But when I go to Shut Down, it goes through the process until it hits the Windows screen and hangs, forcing me to shut off via the power button. Of course, when I restart, it automatically runs through a quick scandisk. Then everything seems fine (including all shut downs) until my next monthly maintenance session.
Since I was afraid that Norton might be hanging and interfere with an install, I just retraced my steps. See my Bootlog.txt below.
Terminate = User
Terminate = Query Drivers
EndTerminate = Query Drivers
Terminate = Unload Network
EndTerminate = Unload Network
Terminate = Reset Display
EndTerminate = Reset Display
EndTerminate = User
Terminate = KERNEL
Terminate = RIT
EndTerminate = RIT
Terminate = Win32
EndTerminate = Win32
EndTerminate = KERNEL
The last line appears to indicate it's okay. Should I just chalk this up to an unsolved Windows mystery? Or should I do something else before trying to install any programs?
Thanks, Folks! I learn my best tips from you!
k2kats
Inspiron 5000, PIII, 550 MgHz
10 GB HD, 192 RAM
Win98SE
HP 2210
Plextor S2410TU
Message Edited by k2kats on 03-12-2004 06:38 PM
- Thanks for your thoughts, Joe.
If disabling Norton at the icon was successful, it would not appear in the End Task box. I prefer not to leave AutoProtect running in the background.
Curiously, the Bootlog.txt that I shared was identical after 2 hanging shut downs since I, too, assumed that it must not be recording correctly.
Any other thoughts out there? Is my only other option to disable Norton at start up before I do maintainance or install programs? That appears to pose yet another safety hazard.
Or could it be a timing issue? (I never changed the start up sequence, since I haven't experience startup problems. Could that possibly be impacting me here?)
k2kats - You were right. I was wrong.
After doing some additional research using your lead, I found that there are two pretty equally divided camps about which procedure to use to completely disable Norton. Since Acrobat is such a small program, I decided to try your method with, as you expected, perfect results.
Please forgive my second guessing. Apparently, the more I learn about computers, the less I know. ;-)
Have a great weekend!
k2kats unplugged_from_
17 Posts
435
0
Posted March 14th, 2004 18:00
I boot to safe mode to run my maintenance programs because it doesn't load anything but windows and my maint programs run faster.
Dimension XPS Gen2
Win XP Home SP1
Intel P4 3.2Ghz HT 800mhz FSB
2Gb DDR3200 (400mhz) RAM
2 - 120Gb S-ATA HD 7200RPM 8Mb (non RAID currently) Intel ICH5R on-board RAID
2 - 60Gb ATA133 HD 7200RPM 2Mb (RAID 1) on a
Promise FastTrak TX2000 PCI UltraATA/133 RAID Card
128Mb Radeon 9800 Pro Video
SB Audigy2 Sound
CD-RW: 48X/48X/24X; DVD-ROM: 16X
DVD-RW DVD-4X/2.4X/2X CD-40X/24X/10X
Ext USB 100Mb ZipDrive
17" 1703FP LCD Monitor
Intel Pro 1000 Ethernet
56K PCI Data Fax Modem
joe53
5 Journeyman
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5772 Posts
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Posted March 13th, 2004 02:00
Hi:
I know exactly what you are experiencing, as I had the same problem. The
mistake you are making is the Ctrl-Alt-Del/ endtask on your NAV. This will
result in a shutdown hang. All that is necessary prior to scandisk/defrag is
to disable NAV first by right-clicking on the NAV icon in your systray, and
select "disable Auto-Protect". (Your bootlog.txt is fine because you ran it
after a subsequent successful shutdown. Try viewing it immediately after
a bad shutdown, and it will indicate that a Win32 process is the culprit.)
It should be safe to install new programs.
Dim XPS-T600
PIII
W98SE
Message Edited by joe53 on 03-12-2004 11:04 PM