UNSOLVED
KH
Kyle Herrmann
4 Posts
0
22385
October 12th, 2009 13:00
Windows 7 Upgrade Problems
I enter my information and it says I am eligible. I click continue. Then the box doesn't go away and it doesn't load. I can't click anything except continue. I click continue. The screen says "An error has occured". I called tech support. I called Dell and they said that is a typical problem and that they can't fix it. This happened many times. Has anyone else had this problem? How did you fix it?
I waited one week. On google chrome I get to the "enter your language and 64 or 32 bit" section. On IE I can't even get to that screen. I tried turning off popups. For Google Chrome after I enter the information the screen goes blank. For IE it says "an error occured". I called Dell and they said that is a typical problem and that they can't fix it.
I have a Dell Inspiron 546s purchased September 26th. I would REALLY like to have Windows 7 as soon as possible. Thanks for your help.
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
939
0
Posted October 23rd, 2009 06:00
Kyle Hermann,
Thank you for using the Dell Community Forum.
They are having some server issues. The problem should be resolved today.
Jesse L (retired)
originalsnuffy
1 Rookie
•
24 Posts
939
0
Posted October 28th, 2009 13:00
I can't get the system to send me a new password no matter how hard I try!!
What does it take to get Dell to help out???
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
939
0
Posted October 28th, 2009 14:00
originalsnuffy,
You can call customer service in the US at 1-800-624-9897 or click the title below and fill out the form.
Jesse L (retired)
DELL-Chris Bu
184 Posts
939
0
Posted October 28th, 2009 14:00
originalsnuffy,
Thank you for contacting the Dell Community Forum. If you're having problems logging in to the update site, I would suggest contacting Dell Customer Care at (800) 624-9897. They should be able to help you complete the registration process and get signed up for your upgrade.
jpruessner
13 Posts
476
0
Posted October 28th, 2009 14:00
No offense, I found out last week that the Dell Customer service line at that number is a JOKE! Very unhelpful, they keep transferring you until somebody finally hangs up.
Raints
3 Posts
939
0
Posted October 21st, 2009 20:00
I had the EXACT same problem! I had to call up Dell and they set up the account for me. They made a makeshift password that I changed afterwards.
I believe it wasn't Technical Support, but more like Customer Care or something like that . Hope this helps!