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anand17051993
1 Rookie
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2 Posts
0
2103
August 14th, 2017 09:00
WINDOWS 8 LOST !!!!
Hello,
I have a Dell Inspiron 7520. Recently I tried reinstalling windows 8 and the screen froze.
I was not able to recover from this problem. I'm using my old computer as of now.
I think i lost my genuine windows. How do I get it back ? please help ! I'm stuck !
Dell-SreejithR
6 Operator
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3399 Posts
786
0
Posted August 15th, 2017 02:00
Thank you for your message.
Starting with Windows 8 the product key is embedded in the motherboard. If you reinstall the Windows OS with a Dell image, you will not need an activation key.
The OS will get activated when connected to the internet.
Please run a hardware diagnostic by following this link http://bit.ly/2fJuGXB , if there are no hardware errors, you can reinstall the OS.
If you do not have the Dell OS media, you can contact the out of warranty team & purchase a Windows 8 recovery disc.
Once you install Windows 8, you can upgrade to Windows 10 without any charges as you had already registered & upgraded to Windows 10.
ejn63
11 Legend
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87469 Posts
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321256 Points
786
0
Posted August 14th, 2017 15:00
Run an extended diagnostic (F12 at powerup) on the hard drive. It's not inconceivable the drive is failing - if it is, you'll need to replace the drive before loading Windows.