UNSOLVED

volvogirl1

updated

18 years ago

V

volvogirl1

340 Posts

0

21243

April 1st, 2008 18:00

Windows Hotmail

Hi,  I don't know where to post this.  I bought my mother a Dell Inspiron 530 w/ VISTA premium (but it did this on her old pc w/ winME too). 

 

When we click on her hotmail favorite in IE7, her mailbox flashes by then we get the message "Please enable cookies".  I've changed all the setting hotmail says to, added live.com to the privacy sites, but it still happens.  But most of the time when the message comes up we just click the link again and we're in ok.

 

Thanks,

Christine

Dimension E520 Desktop
MS Media Center Edition 2005 - Current
Intel Core 2 Duo processor E6300
2GB dual-channel DDR2 SDRAM
Integrated Audio - SigmaTel High Def
Video - NVIDIA GeForce 7300 LE
320GB HD
D: is Philips DVD-Rom DROM6316
E: is NEC DVD+-RW ND-3650A
Monitor is E207WFP

Inspiron 6000
Win XP sp2 - Current
Intel Pentium M 730 (1.6ghz/2MB)
Accelerator 900 Graphics
80GB HD
Phillips DVD+-RW SDVD8820
Intel PRO/wireless 2200

Inspiron 1501
Win XP MCE
2gb AMD Turion 64
1GB DDR2 533MHz 2 Dimm
Phillips DVD+-RW SDVD8820


Comcast Cable Modem to Alpha Shield firewall to Netgear Router. Wireless to Inspiron 6000 & 1501 and wire to Dim E520.

 

 

  • Rebel9

    2856 Posts

    505

    0

    Posted April 1st, 2008 18:00

    Within IE, Tools>Internet Options>Privacy Tab. Check to see that your settings are not too high.
  • volvogirl1

    340 Posts

    505

    0

    Posted April 1st, 2008 18:00

    Yes, Even when I set it to the lowest - accept all cookies.  Still happens, the inbox comes up, then the Enable Cookie message.  Why won't it stay on the inbox?

     

    Also more info....It may be just on the first time in an IE session. 

    Open IE

    Click on hotmail link

    Inbox comes up briefly, then Enable Cookie message

    Click hotmail link again, in ok

    go to other websites then click hotmail link and it's ok

    Close IE and then Reopen IE

    Click link get cookie message.

     

     

     

    Thanks,

    Christine

     

     

     

    Message Edited by volvogirl1 on 04-01-2008 01:00 PM
  • Otiss

    528 Posts

    505

    0

    Posted April 1st, 2008 19:00

    Well why don't you double check, I have been using hotmail and no problems here, cookies got to do with your browser and possibly any app that monitors your browsing.

     

    test it out to be sure, I mean you are sure cookies are enabled in your browser if so I think that leaves the mentioned apps 

  • volvogirl1

    340 Posts

    505

    0

    Posted April 1st, 2008 19:00

    Not sure I follow you.  Double check what?  The new pc has totally new programs and security.  It started on her very old pc with win ME when Windows Live started. 

     

    Christine

  • Otiss

    528 Posts

    505

    0

    Posted April 1st, 2008 19:00

    could this happen because your firewall or some security app is blocking your browser's referrer info?
  • volvogirl1

    340 Posts

    505

    0

    Posted April 1st, 2008 19:00

    I kinda doubt it since it did it on her old pc w/ winME.  I think it started when MS changed to Windows Live.

     

    Christine

  • Otiss

    528 Posts

    505

    0

    Posted April 1st, 2008 20:00

    find out what security apps are blocking the referrer ( if any) then disable the blocking of error in them thru their options and then try and see if it still says the same thing
  • volvogirl1

    340 Posts

    506

    0

    Posted April 1st, 2008 22:00

    Thanks Rebel9

     

    It's just hotmail.  Like I've said since they changed to Windows Live.  I've done everything in the hotmail help.  And it did this on her old pc also, so I don't think it's the new Dell or VISTA or Trendmicro, etc.  Read my reply a couple up.  It's only on the first open of IE7.  Inbox shows briefly then the cookie message.  Click link again we're in.  Then we can browse to other websites, come back still in.

     

    But if we close IE and reopen it, go to hotmail - happens again.

     

    Christine 

  • Rebel9

    2856 Posts

    506

    0

    Posted April 1st, 2008 22:00

    Otiss,

    THINK ABOUT IT !!! It's NOT any security software blocking anything, otherwise she wouldn't be able to get into Hotmail simply by clicking a second time. I've looked at MANY of your "answers" and most of them are "I think" or "maybe" or "I'm not sure", or "I haven't tried this but...", etc. etc. These are not really helpful to anyone!

     

    volvogirl1,

    Is this happening only on one particular site when you click the link or on any site?

  • Rebel9

    2856 Posts

    403

    0

    Posted April 2nd, 2008 03:00

    Not as far as I know. I think you actually have to download and install Windows Live Mail.