About 2 months ago had a PC issue where when shutting down windows update would just stay in the waiting update forever and pc would never shut down.

I finally tired of this and performed a recovery from the recovery partition....during the recovery it errored out and asked for a Windows disk to complete the installation. Installation was fine from that point on....drivers were installed and all was good.....Except when I rebooted it said I needed to activate windows. I assumed that by calling customer service I would be able to get my windows Activation code but the gentleman on the phone said I would need to buy a whole new disk..I asked for escalation and he said no....the previous call the rep hung up on me once I said I needed help and did not have the code.

This does not make much sense to me as I have already paid for the software...I have 2 of the exact systems and have been happy with them for the most part.

I would like to consider Dell for my next purchase cycle as an Intel employee but if this is something I am going to have to resolve myself I will likely look at other options.