Hey there - using Dell Wyse USB image tool 3.5.0, Merlin 4.1. None of the USB drives seem to interact with the software. I've got it to list it in the "USB Drives" section. But cannot select it from a drop down as it thinks there are 0 available devices. USB device is recognized by windows and I am able to browse files etc.
Installed on enterprise win10. Tried changing the drive Letter, FAT32, exFAT, NTFS formats.
Yes this tool is a nightmare and zero support from Dell so far.
I need to pull an image, tried 4 different pc's, including a wyse 5070. Tried multiple different USB brands and sizes. the wyse device doesn't see the USB drive that is online and working. 2 windows pc's start up with "failed to read usb drive information" with or without even a USB drive present. and the one that does detect and start, fails each time on formatting the USB drive. So never ever will I use dell thinclients anymore, but with 50 devices already in the field, it's a hard sell to my client they will need to stop using Dell and switch to HP now
This is a useful solution for older clients but if you want to image the Optiplex 3000 thin client, for example, you need 3.5.0 to work. Please address this, DELL.
A few months later: the problem is still not resolved.
I cannot fallback to older versions since it does not recognize my WYSE 5070, nor can I use the last version since it just doesn't work (be it with or without admin permissions).
My company paid for that, but this won't happen again.
This tool is an absolute nightmare, years ago it worked okay-ish. This week again facing the same issues as above. Some small driver thing somewhere probably. Easy fix for Dell dev team, however Dell does not seem to care. Reading this thread today makes me make the decission, my largest client's DELL devices are a couple of years old now, will tell them Dell is not going to work anymore onwards. Will order the first batch of HP t550's tomorrow morning. The time we have spent over the years fighting this imaging tool is insane. I mean hardware is great, and once it runs, it works really nice in the field. But every time we need an update/modified image, we must use this horrible tool. 1 device creates broken partitions, the other doesn't recognize the USB drive, etc..
WernerHu
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Posted April 24th, 2026 07:17
@MoPositive any idea where Dell Wyse USB image Tool 3.5.0 could be found and downloaded?