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JN50

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7 years ago

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JN50

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July 3rd, 2019 09:00

XPS 8930, Device Manager errors

I recently received a Dell XPS 8930 computer.  Within the Device Manager, there are errors (yellow exclamation points) next to all twelve incidences of the processor (CPU), which is an Intel Core i7-8700.  The exact error message is "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)."

I have tried the Dell automated driver update functions several times, but nothing changes.  Do I need a specific driver for the Intel processor to resolve this error?  If so, where can I find it and exactly what is the driver file name?

Or, is something else causing this problem?  Thanks very much for any assistance you can offer.