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Go to SolutionXPS 8940, Ethernet issues
I have had problems with the Ethernet connection since April. All was fine till then but I started losing connection every 10 minutes or so and my hub would reboot. I'd get connected again just for the same thing to keep repeating. I connect now using USB Type-C to Ethernet adapter which gives me no problem whatsoever. Has anyone had this problem? I have Virgin Media Superhub 3 router.
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Posted September 30th, 2021 09:00
You can run a new CAT-6 ethernet cable as a test.
I've never seen a bad NIC, machine, whatever ... actually reboot a hub, switch, or router. However, I have seen machines being so fast (or so many connected) ... that router over-heats and reboots.
If hub/router is getting real hot, they make coolers for laptops, DVRs, game-consoles ... take your pick.
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Posted September 30th, 2021 10:00
I just connected using wifi disconnecting the ethernet adapter and it dropped the connection after 4 or 5 minutes rebooting the hub in the process. So I'm back using the usb adapter.
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Posted September 30th, 2021 10:00
Same here. My pc is the only wired connection to the hub.
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Posted September 30th, 2021 14:00
@neily27 - Open Device Manager and double-click the entry for your Ethernet adapter. Click its Power Management tab and uncheck the box: "Allow PC to turn off...". Now do the same thing for your WiFi card. Then reboot and see if that helps.
There are also some other power-related options that might need changing if this change doesn't solve the problem. Post back and let us know...
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Posted September 30th, 2021 17:00
@neily27 If your router is losing connection every 10 minutes and rebooting, I don't think the problem is the Ethernet connection to your PC, but a problem with the router itself. I can't know why using a USB Type-C to Ethernet adapter is not a problem unless the problem is speed-related and the adapter limits the speed. If my router was losing connection and rebooting I would look to update its firmware or I would be looking for a new router.
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Posted October 1st, 2021 02:00
I have run another pc on the same connection without any problem. That is why I bought the adapter to try and that works perfectly.
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Posted October 1st, 2021 02:00
I'll give this a try.
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Posted October 1st, 2021 05:00
Lost connection again rebooting the router in the process.
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Posted October 2nd, 2021 01:00
Yes after unchecking.
I have just installed the driver in the link.
I will see if that does it before trying your other suggestions.
The router is up to date and I have factory reset it a few times.
I have run another pc and this pc with usb adapter on the same wired connection without a blip but whenever I reconnect from onboard ethernet socket this happens continually.
Thanks.
RoHe
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Posted October 1st, 2021 11:00
Did this happen after unchecking the box "Allow PC to turn off..." in Device Manager ?
Do have the latest Killer Ethernet controller driver?
Have you checked the router manufacturer's website for a firmware update?
Have you tried a factory reset on router? (You will have to configure the Ethernet and WiFi connections again)
You can also try this:
If it still fails, try this:
NOTES:
You don't need any Killer services. (I disabled them all on my XPS 8930 without any side-effects.)
You can always reset these services to Automatic Startup type, if you want them
Don't change anything else in services.msc
And I guess it could always just be a failing router...?