This is a notification of absolutely poor customer service with no regards to the time and resources of the customer. I am not going to use Dell systems in my company. I understand why everyone chooses Macbooks over XPS.

I have spent over 4 months getting my system replaced which by the way was broken by dell service team itself. When Dell team had already agreed to send me XPS 9510 as replacement, I don't see any reason for the delay. But no ot has been another month with no response from anyone at Dell.