
UNSOLVED
battery
I purchased an xps 15 9500 a couple of month ago ! I am having an issue with the battery I belive ! The computer starts up running on the battery even though it is plugged in and will continue running on battery until the battery is dead ! I have tried working with dell power console with no luck . I restart the computer and the plug battery into different ports until it finally works on one . When the computer was new it worked just fine only ben happening the past few days !
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JOcean
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Posted August 8th, 2021 20:00
When you say "plugged the battery into different ports" do you actually mean plug the adapter into different ports? This sounds like an adapter that is not working but your post is somewhat confusing. If you are under warranty I would suggest calling Dell tech support as you may require a service tech to repair the system or replace a part/s.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop