UNSOLVED

dhove

updated

4 years ago

D

dhove

6 Posts

0

381

March 28th, 2022 07:00

best ways to learn/ get help to solve laptop problems

newbie question: new xps laptop does not have service tag on the case nor a serial #  ??

 

  • ejn63

    12 Elder

    31441 Posts

    155050 Points

    274

    0

    Posted March 28th, 2022 10:00

    The service tag is the serial number -- look on your setup screen at powerup (F2 a few times before windows loads).

    If there's no service tag there, contact your seller for an explanation.

     

  • dhove

    6 Posts

    253

    0

    Posted April 1st, 2022 22:00

    Gifted computer. The laptop has no tag/ serial #. Able to seek help by private message with order # written down although had dropped off dell login already.

    The service tag was found in tiny lettering on proof of purchase email.

  • dhove

    6 Posts

    171

    0

    Posted May 24th, 2022 02:00

    Virtual agent knows the code but no dell human.

  • DELL-Cares

    Moderator

    27815 Posts

    652 Points

    171

    0

    Posted May 24th, 2022 02:00

    We’re sorry for the inconvenience. We have replied to your private message. We request you to continue chatting with us through private message, as our interaction would involve sharing personally identifiable information. 


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice