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Larasf202

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6 years ago

L

Larasf202

2 Posts

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2780

May 9th, 2020 08:00

Missing Network Adapters

Hi,

 

I've just been on customer service for an hour and they couldn't help, my dell XPS 13 9350 hasn't got network adapter drivers and cannot connect to the network. It also doesn't have an Ethernet port so wouldn't be able to resolve that way. I tried installing a driver separately but the install was 'blocked' saying it was unsupported. Please help.

thanks,

Lara

  • L

    Larasf202

    2 Posts

    2466

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    Posted May 9th, 2020 08:00

    I don't know computer tech language, it just says "install a driver for your network adapter" I don't know what that means, so if i could get help that would be great

  • T

    Tesla1856

    10 Wizard

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    17985 Posts

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    Posted May 9th, 2020 08:00

    In general , on many different laptop makes and models ...

    That is why I was sad to see the wired-ethernet port disappear completely from new laptop models. The on-board NICs are connected simply and usually "just work" .

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
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    - Consider giving posts you like a "thumbs-up"
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  • MG

    Mary G

    6 Operator

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    20095 Posts

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    Posted May 9th, 2020 08:00

    That model has all the necessary network adapters-- listed under communications in the manual

    • Wi-Fi 802.11a/b/g/n
    • Wi-Fi 802.11ac
    • Intel WiDi (optional)
    • Bluetooth 4.1
    • Miracast

    Download the drivers from Dell Downloads--

    https://www.dell.com/support/home/en-us/product-support/product/xps-13-9350-laptop/drivers

    manual-- https://downloads.dell.com/manuals/all-products/esuprt_laptop/esuprt_xps_laptop/xps-13-9350-laptop_reference%20guide_en-us.pdf

  • T

    Tesla1856

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    Posted May 9th, 2020 11:00

    I suppose I can understand if you can't follow @Mary G  simple directions, but how can it be that Dell Technical Support could not help you do that ?

     

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

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