Welcome to the Dell Community @steefd 

Is your laptop still under warranty???

To better assist you, the members and I would need the exact model number of your laptop/desktop???

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

No, the laptop is no longer under warranty, but I fail to see what this has to do with a SupportAssist app problem. The app was working fine before.

@steefd 

After the warranty expires SA becomes problematic.

"I was told that when the warranty expired I would no longer be able to receive any updates for my computer"

https://www.dell.com/community/Inspiron/Dell-updates-fail-to-install-after-warranty-expires/td-p/7280457

There are many others that report the same thing and other problems with SA after the warranty expires.

I am not sure if that is the cause of your problem with trying to install SA.

Regards,

U2

No, this is not true.

Warranty has nothing to do with driver updates.

My laptop is out of warranty since 2017. SupportAssist worked just fine till a week ago.

Just ran SupportAssist again (without changing anything) and it's working again.

Downloaded and installed 3 updates.