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RomanNNN

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RomanNNN

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June 12th, 2023 10:00

XPS 13 9370, Windows reinstalled, brightness broken

After reinstalling Windows, the brightness of the laptop stopped increasing and decreasing. I've read about many solutions to this problem and mostly everywhere they say to install a new driver, which I'm worried about, because if something goes wrong, the laptop LCD will stop working.
  • filbert

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    Posted June 12th, 2023 11:00

    After you reinstalled Windows, did you install the Intel Chipset Device Software? If not, install it now. There are other packages that you may need, most of which can be found at Dell Support page for your laptop.

    Where did you try to adjust the brightness? Via function keys, or via Windows settings? 

    To adjust it via Windows settings, Settings | System | Display | under Brightness and color, move the slider to adjust brightness for the laptop's onboard display.

    To increase or decrease brightness via function keys, you may need to hold down the Fn key or not, depending whether you set priority to the standard function keys or to the additional icons and their behaviour on the function keys.

  • RomanNNN

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    Posted June 12th, 2023 12:00

    I tried to change both through the settings and through the Fn button, but nothing worked.
    Regarding the Intel Chipset Device, can there be a problem after installing it, because I have a rather bad "relationship" with drivers)
  • filbert

    6 Operator

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    Posted June 12th, 2023 12:00


    @RomanNNN wrote:
    I tried to change both through the settings and through the Fn button, but nothing worked.
    Regarding the Intel Chipset Device, can there be a problem after installing it, because I have a rather bad "relationship" with drivers)

    You need that chipset package installed. 

    If you're worried, then before you install it you can create a new restore point in Windows, or use drive imaging software (e.g. Acronis or Macrium) to create a full disk image backup. I always do that before installing drivers or applications.

  • RomanNNN

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    Posted June 12th, 2023 13:00

    Thanks for the tips, I'll try it later and contact you again