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Adham Fawarseh
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14 Posts
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November 9th, 2019 09:00
XPS 13 9380 overheat while charging
Hello, I have an XPS 13, about one month old. when I connect it to the AC power using the charger, the laptop overheats, and I start hearing noise from the fan. I use Core Temp program to monitor temperatures, when I am running on battery without recharging, temperatures are around 38-42 Celsius, whenever I connect the charger, temperatures are above 65, sometimes reaching 83 Celsius. Customer support updated all my drivers, nothing helped yet.
I finally succeeded in installing the Killer Control Center. I think this program improved my laptop dramatically. I am not sure yet if the problem 100% resolved, especially when we are talking about 1 month old XPS 9380 laptop, I am still disappointed with that, but I hope the problem disappears.
Just updated BIOS and all drivers, but still facing the problem. Powermanagment mode doesn't help a lot. Already had my laptop completely frozen, I think due to overheating. If the charger is unplugged and I am only running in battery mode everything is fine.
Did somebody already had the chance to try different chargers?
Same problem here.
On a two weeks old XPS I'm facing the same issue even when connected to a D6000 docking station. The temperatures go up with the fans going crazy simply while having a videoconf during a video call ended with the system crashing.
With the laptop disconnected from any power supply it simply work normally.
Has anyone solve the problem. I fear of having to return not only the docking station (speechless) but also the laptop.
HPEndres
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Posted January 14th, 2020 22:00
Hi, I can confirm the issue. The CPU temperatures go often above threshold when charging. As soon as you unplug the cable, they go down.
Any idea how to solve it?