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Go to SolutionXPS 15 9520, ghost click problem
I just purchased the Dell XPS 15 and right out of the box noticed a very bizarre "Ghost Clicking" issue. When the touchscreen is enabled the computer will randomly "click" various places on the screen with a mind of its own.
Usually it clicks in about the same place because it usually clicks the same bookmark in my browser, but the issue happens in every application.
When I disable the touchscreen the problem goes away and what is very weird is that the issue specifically seems to only happen with the touchscreen enabled when the computer is on the charging stand . . . When I lay it down flat on my desk (not on the charging stand) and use the keyboard and mouse, the issue doesn't seem to happen.
Any ideas Dell engineers? I have already spoken with support. I have updated my drivers, the OS, the BIOS, and even installed a "touch screen patch" that I was very hopeful would solve the problem, but nothing has worked!
Please help!
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Posted February 2nd, 2024 16:07
How Do I Turn Off Touch Screen on Windows 11?
No special hacks or tricks are needed to disable the Windows 11 touch screen as the option is built directly into the operating system and can be used as often as you like. Here’s how to use it to turn off all touch functionality whether you’re using a Microsoft Surface or another Windows 11 computer with a touch screen.
Open Device Manager. One easy way to get there in Windows 11 is by right-clicking the Start button to access the Power User Menu; select Device Manager from the list.
Tap the arrow next to the Human Interface Devices list to expand it.
Select the first HID-compliant touch screen item.
Select Action > Disable device from the menu at the top of Device Manager.
Select Yes.
Select the second HID-compliant touch screen item and repeat the last two steps (go to Action > Disable device > Yes).
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Posted December 27th, 2024 18:15
@DELL-Nat M The cause is typically the power supply. I discovered this myself and confirmed it with many users on Reddit. Many non-Dell power supplies have noisy current, and the touch screen has poor electrical isolation (which we consider a design flaw), but altogether, the touch screen flips out if the power is dirty in any way.
You must either use a Dell adapter, or one of many 100W USB-C supplies, or batteries or a power station, all of which emit clean power. The bad adapters on Amazon look like Dell adapters, but are actually knock-offs, and have very poor circuitry.549
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Posted February 6th, 2023 23:00
Disable palm rejection: If the touchpad is registering your palm as a touch, you can disable palm rejection in the touchpad settings.
Check the touchpad settings: Go to Control Panel > Hardware and Sound > Devices and Printers. Right-click on your computer and select "Mouse Settings". In the Touchpad section, check for any settings related to touch and gestures that may be causing the issue.
Update touchpad drivers: Make sure you have the latest touchpad drivers installed from the Dell website.
Disable touch screen: If the issue only occurs when the touch screen is enabled, you can try disabling it to see if the issue goes away.
Reinstall Windows: If the issue persists, you can try reinstalling Windows to see if it resolves the issue.
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Posted February 13th, 2023 03:00
Following up to see if the information posted by vishvajitd resolved the issue? Let us know or mark the post an accepted solution.
Jesse L (retired)
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Posted March 5th, 2023 08:00
Hi!
I also have the XPS 9520, and first noticed this a couple of weeks ago. It has worked fine since september of last year, but i think the ghost touches started after a driver update. I think it was the last Nvidia driver, but havent found any other posts about this until now. Maybe it has corrupted the HID driver for the touch screen..? I hope there will be a fix for this soon, because for now the only fix has been to diable the touch driver (HID touch screen) completely.
Fingers crossed they can fix this with a software update soon, and that it's not a hardware issue...
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Posted July 7th, 2023 23:00
I am having the same issue. I can literally see dots appear on my screen as if someone is touching it when I am nowhere near the computer. I am already on my 5th keyboard/track-pad for my XPS15....
My machine is an XPS 15 9570
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Posted August 30th, 2023 19:06
I have the same problem the ghost click seem to be mainly on the right side of screen. I open excel full screen and type a X each time the ghost click on a cell
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Posted September 5th, 2023 09:15
Is anyone from Dell going to respond. We now have had to disable touchscreen on our other Dell XPS 9520 in the office.
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Posted October 23rd, 2023 17:30
Also having this issue.
DELL-Nat M
Community Manager
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3772 Posts
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21228 Points
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Posted December 27th, 2024 17:10
If you're experiencing this or a similar issue recently, please don't hesitate to contact our support team. You can use the Get Help Now chat feature located at the bottom right corner of the page. The chat button is marked with a help icon for easy recognition, as shown in the image below:
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#IWork4Dell