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Go to SolutionXPS 15 9520, ghost click problem
I just purchased the Dell XPS 15 and right out of the box noticed a very bizarre "Ghost Clicking" issue. When the touchscreen is enabled the computer will randomly "click" various places on the screen with a mind of its own.
Usually it clicks in about the same place because it usually clicks the same bookmark in my browser, but the issue happens in every application.
When I disable the touchscreen the problem goes away and what is very weird is that the issue specifically seems to only happen with the touchscreen enabled when the computer is on the charging stand . . . When I lay it down flat on my desk (not on the charging stand) and use the keyboard and mouse, the issue doesn't seem to happen.
Any ideas Dell engineers? I have already spoken with support. I have updated my drivers, the OS, the BIOS, and even installed a "touch screen patch" that I was very hopeful would solve the problem, but nothing has worked!
Please help!
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Posted February 2nd, 2024 16:07
How Do I Turn Off Touch Screen on Windows 11?
No special hacks or tricks are needed to disable the Windows 11 touch screen as the option is built directly into the operating system and can be used as often as you like. Here’s how to use it to turn off all touch functionality whether you’re using a Microsoft Surface or another Windows 11 computer with a touch screen.
Open Device Manager. One easy way to get there in Windows 11 is by right-clicking the Start button to access the Power User Menu; select Device Manager from the list.
Tap the arrow next to the Human Interface Devices list to expand it.
Select the first HID-compliant touch screen item.
Select Action > Disable device from the menu at the top of Device Manager.
Select Yes.
Select the second HID-compliant touch screen item and repeat the last two steps (go to Action > Disable device > Yes).
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Posted December 27th, 2024 18:15
@DELL-Nat M The cause is typically the power supply. I discovered this myself and confirmed it with many users on Reddit. Many non-Dell power supplies have noisy current, and the touch screen has poor electrical isolation (which we consider a design flaw), but altogether, the touch screen flips out if the power is dirty in any way.
You must either use a Dell adapter, or one of many 100W USB-C supplies, or batteries or a power station, all of which emit clean power. The bad adapters on Amazon look like Dell adapters, but are actually knock-offs, and have very poor circuitry.526
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Posted February 13th, 2023 03:00
Following up to see if the information posted by vishvajitd resolved the issue? Let us know or mark the post an accepted solution.
Jesse L (retired)
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Posted March 5th, 2023 08:00
Hi!
I also have the XPS 9520, and first noticed this a couple of weeks ago. It has worked fine since september of last year, but i think the ghost touches started after a driver update. I think it was the last Nvidia driver, but havent found any other posts about this until now. Maybe it has corrupted the HID driver for the touch screen..? I hope there will be a fix for this soon, because for now the only fix has been to diable the touch driver (HID touch screen) completely.
Fingers crossed they can fix this with a software update soon, and that it's not a hardware issue...
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Posted July 7th, 2023 23:00
I am having the same issue. I can literally see dots appear on my screen as if someone is touching it when I am nowhere near the computer. I am already on my 5th keyboard/track-pad for my XPS15....
My machine is an XPS 15 9570
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Posted December 8th, 2023 16:10
Hi,
I am having the exact same issue. It is quite frustrating, as others mentioned these machines are really not cheap and when I opt to go for a touchscreen I also want to be able to use it.. I had it deactivated for a few months now and decided to try and turn it back on (also checked for newer drivers, but couldn't find any) aaaand of course the issue immediately came back.
Would be very appreciated to get some input from Dell on this.0
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Posted December 8th, 2023 16:12
@Jesse L (retired) No, this information does not help resolve the issue. I tried all of it, yes, even re-installing windows. The only thing that helps is disabling the touchscreen, but as this is an inherent function that we paid for (~ +300€ compared to the non-touch screen!), this can not be a permanent solution.
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Posted January 5th, 2024 18:15
I have the XPS 15 9520, and I am having the same Ghost clicking issues on the right third of the screen when the touchscreen is enabled. I agree with the users above, this is a feature we paid for and disabling the touchscreen is not an option. Yes, it sounds like a hardware defect on the screens. And I agree we can start a petition here if needed.
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Posted January 11th, 2024 18:25
Just here to raise my hand too. My XPS 15 9500 has had the same issue for a long time. Started about 1 year after purchase. Never dropped/damaged/etc. Just started. I don't know if it coincided with an update or not. It was happening occasionally for a long time before I realized what was going on and just got progressively worse. I have touch disabled. Also, on a likely unrelated note, my track pad is erratic and registers touch when my palm rests on the edge of the machine (at least 0.25" away from the trackpad). As well as going from too sensitive to not sensitive enough. With touch screen off and a bluetooth mouse, i can work well. Otherwise, there's a lot of "accidental" clicking. Sure could use a fix, it has substantially limited my productivity, etc.
It's disheartening to see that newer models than mine also have this issue.(edited)
DELL-Nat M
Community Manager
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Posted December 27th, 2024 17:10
If you're experiencing this or a similar issue recently, please don't hesitate to contact our support team. You can use the Get Help Now chat feature located at the bottom right corner of the page. The chat button is marked with a help icon for easy recognition, as shown in the image below:
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