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Go to SolutionXPS 9315 - Integrated camera not working, help appreciated.
I recently did a windows update and since ive noticed the integrated camera doesnt work, it doesnt appear as a device in the apps like teams, camera etc.
Details in device manager:
Camera Sensor OV01a (flagged)
This device is currently waiting on another device or set of devices to start. (Code 51)
Dependencies:
ACPI\INTC1095\5&1d3aa91a&0
ACPI\INTC1097\0
Intel(R) Visual Sensing Controller Device
Windows has stopped this device because it has reported problems. (Code 43)
I have tried rebooting, checking bios that its activated, tried new drivers it worked for a few mins then same thing have also tried earlier BIOS.
Also, i have noticed that the camera works with Windows Hello face recognition
Appreciated your input in how to rectify
markdavidcoley
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Posted January 31st, 2025 13:07
Presumably the ribbon cable to the motherboard (which serves the screen and web cams) was part of the replacement? Bad batch of ribbon cables perhaps with a variety of failure symptoms?
markdavidcoley
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Posted February 14th, 2025 12:05
Why don't you just reinstate the warranty? That would be cheaper! My brother did this and had the repair done after that for no extra charge.
Gopichandy
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Posted October 16th, 2025 06:45
@Mrinaldo I'm also facing same issue
freelancer.oleg
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Posted October 16th, 2025 08:20
@Gopichandy In our case, only replacement of the display helped. same model of laptop as in topic
sallyselly
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Posted December 7th, 2025 22:34
@user_345ece There should be no reason to explain a solution privately to someone on the same forum as you and over 80 other people trying to fix the problem. The point of a forum is for the answer and discussions to be public.
Los que me indica con conflictos son: Sensor OV01a y en el Intel(R)Visual Sensing controller, pero ya los borré en administrador de dispositivos. Al reiniciar ordenador, no han vuelto a salir pero al pasar el ccleaner sigue saliendo como conflicto sin dar opción a borrar, reinstalar. En cambio, sí me indica error en el administrador de dispositivos del USBGpio.
En este punto me he atascado.
¿Tiene algún sentido optar por el recambio del hardware (con el consecuente precio +++) viendo que el reconocimiento facial funciona pero la cámara no? Una vez agotadas ya todas las opciones con los controladores. ¿Alguien en España lo ha llevado al SAT, cuánto os ha costado €? Sin garantía.
DELL-Nat M
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Posted January 10th, 2025 13:09
Hi everyone,
If your Dell XPS 9315 integrated camera isn’t working or shows errors like Code 43 or Code 51 in Device Manager, the issue is often related to BIOS settings or driver installation order. Follow the steps below to resolve the problem before considering hardware replacement.
Check BIOS Settings:
Install Drivers in This Order:
Driver Installation Notes:
If none of the above steps resolve the issue, the problem may be hardware-related. In some cases, users have reported that replacing the LCD assembly (which includes the integrated camera) resolved the issue.
Click Get Help Now (bottom-right of this page) if In Warranty for:
The button looks like this:
See this video for additional webcam troubleshooting guidance:
Webcam Not Working Windows 11
(edited)
#IWork4Dell