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15 R3, D Drive missing?
Hello. I recently updated my Alienware 15 R3 around last night. And today as I got on my computer I noticed my D drive suddenly disappeared. I tried to rescan it and see if I could find and fix it but nothing so far. This is the first time this happened so I am not sure what is going on. I heard it could be the windows update, or an issue with the drive itself. Any way to fix this? Thank you for any feedback.
2585
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Posted January 17th, 2021 17:00
the last was the security patch on jan 12 for 1909 and up. And when I look into disk management, I only see OS (C:/), and (Disk 0 partition 1,4,5,6). No other letters have appeared.
2568
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Posted January 18th, 2021 07:00
Hi @Smaph welcome to this user to user forum. This is not Dell Support.
Please share an image of your disk management. Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]2732
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Posted January 18th, 2021 11:00
2726
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Posted January 18th, 2021 12:00
Hi @Smaph thank you for sharing your Disk Management image. To assist with our understanding of this problem, as the D drive is not a partition on the physical Disk 0, is there another physical Disk?
Alienware 15 R3 Setup and Specifications > Specifications > Storage says there is one 2.5" bay and two M.2 2280 slots. Please share what physical disks are installed in your system. Removing the rear cover does not invalidate the Dell warranty. Usually the physical Disk(s) is securely captivated so that does not move around and become disconnected from its electrical cable connector or M.2 socket. It is possible that the other physical disk health's has failed. As your OS (C:) drive is working, guess that the 2.5" SATA III disk is not working.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]2706
1
Posted January 18th, 2021 14:00
Can you also go into the BIOS and see what drives are listed on the first screen.
It should show a list with First HDD, Second HDD, etc. If your second drive isn't listed then it may have failed. If it is listed then it is most likely a Windows issue.
2689
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Posted January 18th, 2021 17:00
Hello! I just recently went into the BIOS and it has showed 1 HDD and 2 HDD (etc.) on the screen.
2671
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Posted January 18th, 2021 19:00
No the right side of the list does not look like that. It says none for all of them. Ill try out a system restore.
1112
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Posted January 18th, 2021 19:00
Ok good luck. If it says none for all of them then that's very strange. You should have at least one listed if Windows 10 is loading.
2678
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Posted January 18th, 2021 19:00
So they are listed similar to this?
If it happened after a recent update then I would try a system restore to a point before the drive disappeared. Hopefully you have some recent Restore Points available.
https://www.windowscentral.com/how-use-system-restore-windows-10
bacillus1
2 Intern
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415 Posts
2596
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Posted January 17th, 2021 15:00
what update did you do?
a certain version of windows 10 (think t was 1903 but can't remember exactly) caused systems with more than 1 hdd to alter the drive letter of the second drive if it wasn't disconnected for the update.
I suggest you look in disk management to see if you see the D drive volume and if it's there under another drive letter change it back to D.