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alienware17r2dude
11 Posts
0
525
January 23rd, 2021 15:00
17 R2, keyboard keys issue after gaming
Hi,
While I was playing a game the keys (qruj167) stopped working, sometimes they come back while I am playing a demanding game and if I quit the game while the keys are working the keys keep working until I try to play a demanding game again. But they won't work until I start a demanding game either. I tried the keyboard on the BIOS and the keys don't work there. Ran some diagnostics but they didn't pick up any issue. Any idea what the problem could be?
alienware17r2dude
11 Posts
374
0
Posted January 25th, 2021 07:00
Yeah, I think it did its time, but it is weird that it comes back sometimes during high temp games, maybe it is fixable. Did you replace the keyboard yourself or you still had dell warranty on your laptop?
Mine was an older laptop that's warranty expired 4 years ago. I had to replace it myself but need was it easy.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
alienware17r2dude
11 Posts
344
0
Posted January 26th, 2021 15:00
ok, thanks! I think I'll order a new one from ebay.
A51-06
7 Practitioner
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3094 Posts
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13670 Points
378
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Posted January 25th, 2021 06:00
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!