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17 R5, touchpad right click issue
Hi, I am having some issue with my 17R5, the right click seems not as responsive compare to the left click. Right now it requires a significant amount of force in order to recognize the click. (This issue happens accross the board)
Also, it seems some software bugged out, when I right click on the desktop, the menu just didn't show up. The mouse indicates it is under some sort of process. I have waited a few minutes, and it seems the system(maybe software?) just didn't response while I click on the desktop. (This happens only when right click the desktop)
Right now I am resetting my laptop and try to eliminate possible software issues.
Anyone have similar issue?
Hi @Losondoky
Make sure the BIOS is up to date.
Is there a way you can try a mouse and tell me if the happens?
Hi, thanks for the tip. I believe the bios is up to date. I connect the mouse, and following happened: 1st: Right click is responsive (which I suspect the overall response issue could be physical, since using mouse does not have this problem) 2nd: Right click the desktop still running into problem, same as using touchpad right click. (could be software problem I assume?) As I dig more into the command center and other build in apps, I also found somehow it seem the command center doesn't recognize the FX device, and the FX category on the command center goes dark. If I remember correctly, it shows a pop up like: "no FX device detected" when I first boot up. Right now there is just too much going on and I have contacted the technical support last night, might send unit back and check if something was wrong with the touchpad and software.
Losondoky
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Posted April 25th, 2019 21:00
Here is an update, the problem was not solved after reset Windows.
Right click still been inresponsive and not functioning while right click on the desktop.