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kimccr

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kimccr

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December 14th, 2018 01:00

Alienware 18 dual GPU issues

Hi, the secondary GPU has failed and thought this thing should be able to run with one good card in the primary slot. Can anyone confirm that? I am thinking it must have two cards installed. I cannot get either the driver from Dell downloads or AMD to install fully and recognize the single card. The catalyst control center installs some components but the card driver does appear in device manager and is not functional. Its currently running on the Intel HD driver with Win10. Any help appreciated.

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  • JOcean

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    Posted December 14th, 2018 06:00

    It is possible that the video card has failed. Run system diagnostics to confirm any problems. Restart the system and at the Dell splash screen start tapping F12. Run full system diagnostics paying special attention to the video results.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop